Hybrid Sales Manager bei The Dewberry

Job Title: Sales Manager 
Department: Sales 

Reports To: Director of Sales 
Location: The Dewberry Hotel – Charleston, SC

Who We Are:

At The Dewberry, we are a close-knit team of passionate professionals dedicated to delivering flawless, world-class service while upholding our distinct brand standards. Every teammate is an essential contributor to the success and spirit of our hotel, and we take pride in creating unforgettable guest experiences rooted in authenticity, humility, and innovation.

Position Overview:

The Sales Manager is responsible for generating and managing group business opportunities with a focus on small meetings and events. This role oversees the full sales cycle—from lead response and proposal development to event execution and final billing—while maintaining a strong focus on revenue generation, guest satisfaction, and internal collaboration. The ideal candidate is detail-oriented, guest-focused, and results-driven, with a passion for delivering exceptional service in a luxury environment.

Key Responsibilities

Sales & Revenue Performance

• Proactively manage inbound leads for meetings and events, ensuring prompt response and personalized service.
• Develop proposals, conduct site visits, negotiate contracts, and close business aligned with hotel goals.
• Drive key revenue metrics, including:
  • Total group revenue generated (rooms, events, catering)
  • Room nights sold and Average Daily Rate (ADR)
  • Revenue per Available Room (RevPAR)
  • Meeting room rental revenue
  • Food & beverage revenue per event
  • Upsell revenue from enhancements, packages, and add-ons

Sales Productivity & Conversion

• Ensure strong sales performance through:
  • Timely lead response and accurate proposal delivery
  • High conversion rate of inquiries to definite bookings
  • Consistent outbound sales efforts via calls and emails
  • Monitoring of proposals sent vs. contracts signed
  • Conducting effective and engaging site visits

Client Experience & Event Success

• Deliver exceptional client experiences by:
  • Gathering and managing detailed client needs and expectations
  • Coordinating closely with Event Services and Operations for flawless execution
  • Monitoring client satisfaction scores (CSAT) through post-event feedback
  • Encouraging repeat business and long-term partnerships
  • Ensuring event execution accuracy and tracking cancellation trends

Operational & Cross-Departmental Collaboration

• Partner closely with internal teams to support event success:
  • Ensure on-time contract completion and accurate billing
  • Maintain alignment with budget guidelines and client expectations
  • Collaborate with departments such as catering, AV, and housekeeping to ensure readiness and support
  • Utilize and maintain accurate records in CRM/event systems (TripleSeat, Cvent, etc.)

Group Reservations Management

• Oversee reservation-related tasks for group business, including:
  • Providing complete and accurate group details to Reservations
  • Managing or delegating rooming list input and updates
  • Monitoring group pickup and ensuring optimal inventory management
  • Enforcing attrition clauses and contractual deadlines
  • Coordinating VIP arrangements, billing, and special requests
  • Reconciling no-shows and confirming final pickup in sales systems
  • Facilitating timely third-party commission processing
  •  

Additional Responsibilities:
 This job description is not intended to be all-inclusive. The teammate may be required to perform other related duties as assigned to meet the ongoing needs of the business. Flexibility and a team-oriented mindset are essential as responsibilities may evolve over time.

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field preferred
• Minimum of 2–3 years of hotel sales, catering, or meetings management experience
• Strong knowledge of group sales metrics and event logistics
• Proficient in CRM and event platforms (TripleSeat, Delphi, Cvent, etc.)
• Exceptional communication, organization, and time management skills
• Customer-focused with a proactive, solution-oriented mindset
• Ability to thrive in a fast-paced, collaborative environment

Work Environment

• Based on-site at The Dewberry in Charleston, SC.
• Typical schedule is Monday–Friday, with flexibility for occasional evenings, weekends, or holidays depending on business needs.

Benefits of Joining The Dewberry Team:

• Competitive Compensation
• Opportunities for Career Growth and Advancement
• Full-Time and Part-Time Positions Available
• Flexible Paid Time Off
• 401(k) with Company Match at 4%
• Education Reimbursement Program
• Complimentary Downtown Parking
• Dedicated workspace provided on-site at the hotel

About The Dewberry:

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. 

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined^TM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.