Hybrid Store Manager | Feature Studio City bei Feature

Job Title: Store Manager
Location: Studio City, CA

COMPANY DESCRIPTION: 

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA, Scottsdale, AZ,, and our newest location in San Diego, CA.

Responsibilities:

Pillars To Success: The Store Manager's role plays a pivotal part in delivering a successful retail experience:

• Product:
  • Maintain optimal stock levels and manage brand sell-through.
  • Ensure adequate supply levels to enhance customer satisfaction.
  • Proficiency in scheduling and inventory-tracking software.
• Staffing:
  • Strategically manage staffing based on store traffic and trends.
  • Enforce company policies and identify in-house talent for development.
  • Delegate responsibilities to ensure efficient inventory handling.
• Inventory Management:
  • Oversee daily dashboards and mitigate inventory issues promptly.
  • Maintain low-level shrinkage through proactive management.
• Sales:
  • Drive team to achieve Quarterly Sales Goals and foster a strong client base.

• Budget Management: 
  1. Often, Store Managers are responsible for managing and adhering to budgets, including sales targets, operational expenses, and payroll costs.
• Performance Analysis and Reporting: 
  1. Generating regular reports on store performance metrics, analyzing sales data, and presenting insights to higher management or stakeholders.
• Training and Development: 
  1. Developing and conducting training programs for staff, focusing on product knowledge, customer service skills, and sales techniques.
• Visual Merchandising: 
  1. Ensuring the store layout, product displays, and overall visual aesthetics align with brand standards and appeal to the target customer base.
• Inventory Planning and Forecasting: 
  1. Collaborating with the buying or merchandising team to forecast inventory needs, plan stock levels, and strategize promotions or sales to optimize inventory turnover.
• Customer Relationship Management: 
  1. Nurturing relationships with repeat customers, handling escalated customer inquiries or complaints, and ensuring a high level of customer satisfaction.
• Compliance and Safety: 
  1. Ensuring store compliance with all legal regulations, safety protocols, and company policies, including maintaining a safe working environment.
• Adaptation to Market Trends: 
  1. Keeping abreast of market trends, competitor activities, and consumer behavior to adapt store strategies accordingly.
• Duties as Assigned

Qualifications:

• 4+ years of progressive retail management experience.
• Strong leadership skills and a proven track record of team development.
• Proficiency in inventory management systems and retail software.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced retail environment.

PERKS:

• 401K participation
• Medical/Dental/Vision Benefits
• PTO accrual
• Employee discounts on all Feature products
• A supportive and fast-paced team environment