YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.
We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!
What You'll Do
The Program Manager is responsible for the overall operation of the shelter, overseeing staff, coordinating resources, and ensuring program quality. This position includes supervisory duties, staff training and evaluations, budget oversight, and maintaining compliance with YWCA policies and contract goals. The Program Manager is on-call for emergencies and will lead crisis interventions when necessary. This role also supports the YWCA’s Social Justice Initiative by promoting racial, gender, and class equity in program operations.
This position has a social justice component that will require critical thinking about how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principles of antiracism work and grounding those principles in everyday work, as well as championing antiracism policy, require job skills and core values.
Note: This is an onsite position.
Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
After two years of employment, employees are eligible to participate in the YWCA Retirement Fund
Expectations of your role:
Leadership
Serves as direct manager to Life Coaches, Front Desk staff, On-Call Front Desk staff and Custodian (approximately 11 staff).
Hires, trains, and evaluates staff in accordance with YWCA policies and goals
Schedules for staffing for 24/7 programming
Conducts regular staff meetings for both day and night programs.
Coordinates resources and training for staff to effectively carry out job responsibilities.
Support the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions play out in institutions and systems.
Coach and mentor direct reports to provide culturally relevant conflict resolution and problem-solving strategies.
Given the prevalence of vicarious trauma among social service professionals, prioritize understanding trauma-informed care and the ability to recognize the impact of trauma on staff.
Serves as a trauma-informed leader by continuously incorporating and promoting the resources, training, listening sessions, and feedback loops that support and maintain a deep understanding of staff situations, critical incidents, and needs.
Crisis Management & Oversight
Leads in emergency situations and crisis management.
Handles client complaints in a fair and equitable manner under established procedures
Ensures center is clean, well-maintained and meets health/safety standards and all contractual agreements
Takes the lead, when necessary, in crisis situations and is on-call for emergencies
Program Quality & Reporting
Monitors progress toward goals, prepare reports, and ensure compliance with contractual agreements.
Fosters quality programming and services to meet the needs of individuals served.
Monitors progress toward contract goals and is responsible for program outcomes
Ensuring that program expenses are within budget
Community Representation
Acts as the face of the YWCA, engaging with community partners, funders, and clients.
Maintains effective working relationships with other service providers, funders and the community
Represents the YWCA to the community (i.e. public speaking, tours)
Must have's to be successful:
A bachelor's degree plus two years of social service experience working with homeless women or Any combination of skills and experience that demonstrates the ability to perform this job effectively.
Demonstrated ability to effectively manage larger programs and 2 years supervisory experience.
Demonstrated understanding of the intersection of racism, poverty, and social justice advocacy for those that are furthest from opportunities.
Strong oral and written communication, organizational and record-keeping skills.
Computer skills, including intermediate level abilities in Microsoft Word, Excel and email.
Ability to lift and carry at least 40 pounds.
Knowledge of and experience as a service provider with any of the following: cultural diversity issues, crisis intervention, victims of domestic violence, low-income housing, substance abuse, mental health, welfare rights, case management, or sexual assault.
Knowledge of services available in Snohomish County and greater Puget Sound for low-income or individuals experiencing homelessness.
Physical Requirements
Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community
Monitors client and staff safety by watching interactions, and scanning the Center for any unusual or suspicious activities
Frequently stands, walks, sits and climbs in performing duties in the Center and in traveling to off-site meetings
Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment, and in general operations of the Center
Frequently lifts and carries up to 5 lbs. of paperwork, files, and materials, occasionally up to 40 lbs. of food, hygiene supplies, clothing or other items.
Frequently, to occasionally performs close work while updating files, reading program information, and using computer.
*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%
#LI-Onsite
YWCA encourages applicants with a variety of experiences to apply!
At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.
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