Hybrid Telecom Engineer bei Global Data Consultants

GDC IT Solutions is currently seeking a Telecom Engineer to work in a hybrid capacity, with 3 days on-site per week at the DC Office of the Chief Financial Officer in Washington, D.C. This position requires candidates to reside within the DMV area and provides the opportunity to support and optimize critical telecommunications infrastructure for both internal and remote users.

Position Overview

As a Telecom Engineer, you will be responsible for supporting, maintaining, and enhancing the OCFO’s voice and telecommunications systems. This includes hands-on work with VoIP platforms, analog and SIP lines, conferencing tools, telecom ticketing systems, and mobile device management. You will collaborate with internal teams, external vendors, and support partners to resolve technical issues, implement upgrades, and maintain accurate inventory and documentation of all telecom assets and infrastructure.

• Serve as the first point of contact for telecom-related support requests via phone or email.

• Monitor and maintain the OCFO Voice Network and report issues to vendors through the Remedy Portal ticketing system.

• Manage telecom-related tickets using Zendesk.

• Configure user profiles for voicemail and desk phone display names for new hires.

• Maintain accurate documentation of telecom equipment and voice network infrastructure.

• Work with telecommunications partners (e.g., Aspect) on upgrades and patch management.

• Maintain telecom cabling closets and track cable location inventory.

• Perform mobile device iOS updates in compliance with OCTO AirWatch policies.

• Log incidents and tasks in Zendesk with clear documentation.

• Track telecom assets using FCMS inventory tools and Verizon Portal.

• Participate in telecom documentation efforts and infrastructure planning.

• Attend meetings as needed to ensure clear communication with IT Operations.

• Install and relocate telecom assets in accordance with OCFO IT processes.

• Provide technical direction and engineering knowledge for planning, designing, developing, testing, installing, and maintaining large communications networks.

• Ensure proper planning and collaboration with building architects to meet industry standards for telecom spaces and pathways.

• Develop, operate, and maintain voice, wireless, video, and data communication systems.

• Execute complex engineering or analytical tasks across multiple areas of the telecom function.

Preferred Experience

• 1–5 years of experience developing, operating, and maintaining voice, wireless, video, and data communication systems.

• 1–5 years of experience supporting large communications networks.

• Experience troubleshooting telecom issues related to desk phones, call center systems, mobile devices, and voice/data ports.

• Proven experience with PBX, ACD, and UIP telecom systems.

• Strong technical understanding of telecommunications, network systems, and mobile device management.

• Experience in hardware and software asset management.

• Proven experience in a call center environment.

• Bachelor’s degree in IT or a related field, or equivalent experience.

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

Visit our Career Center for the latest employment opportunities.

© Global Data Consultants, PA USA