Hybrid IT Support Generalist bei Weavers Way Cooperative Association

Description

WELCOME TO WEAVERS WAY!

Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit - which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us.

Weavers Way offers a variety of benefits, including medical, dental, and vision insurance plans, company-paid disability and life insurance, a 401k with match, an employee discount, paid vacation and sick time, and more.

About the Role

The IT Support Generalist is a dynamic role responsible for assisting with IT projects, supporting day-to-day technical operations, and ensuring system stability and data integrity across Weavers Way Co-op locations. This position bridges technical support with light project management—gathering requirements, coordinating resources, and communicating with stakeholders—while maintaining strong customer service to internal users.

The IT Support Generalist will collaborate closely with the IT Director and broader team, often acting as a key liaison between departments during technical rollouts, upgrades, and support activities.

This position is a full-time, non-exempt role that will work an estimated 35-40 hours per week. It requires occasional travel and moving equipment between stores <10%

RESPONSIBILITIES:

1. IT Project Support & Coordination (25%)

• Assist with planning and managing IT projects, including timelines, resources, and communication with stakeholders.
• Gather and document stakeholder requirements and translate them into actionable tasks.
• Help manage project schedules, follow up on assignments, and support internal and external communications.
• Coordinate vendor quotes and services for hardware/software implementation.
• Provide project documentation and support rollout, training, and post-implementation review.
• Support process improvement initiatives and development of IT-related SOPs.

2. System Support & Helpdesk (40%)

• Serve as part of the IT helpdesk function—troubleshoot and resolve technical issues across hardware, software, and systems.
• Ensure data integrity and system availability using appropriate back-up and disaster recovery protocols.
• Monitor ticketing systems and ensure timely follow-up and escalation where needed.
• Provide friendly, clear technical support to staff with varying technical skills.
• Participate in the department’s emergency/on-call schedule (some evenings/weekends required).
• Perform after-hours system maintenance as needed.
• Assist with documenting recurring issues and proposing long-term solutions.

3. General Operations & Technology Support (35%)

• Set up and deploy IT systems including servers, workstations, POS terminals, printers, and network devices including, but not limited to servers, firewalls and access points.
• Support store operations with pricing/promotion troubleshooting and technology alignment.
• Participate in quarterly inventory counts and collaborate with Retail and Operations staff to ensure system alignment.
• Contribute to training efforts for end-users on new software or processes.
• Attend training and stay informed of current IT and retail technology trends.
• Serve as backup to the IT Director for incident response and coordination during absences.
• Other duties may be assigned as necessary to support departmental and organizational objectives.

Requirements

• Commitment to the mission and goals of Weavers Way Co-op
• Experience supporting or coordinating IT projects, including timelines, documentation, and vendor interaction.
• Strong problem-solving skills in technical environments including familiarity with networking (Active Directory, Windows Server, firewalls).
• Familiarity with general IT infrastructure (network basics, desktop support, software configuration).
• Knowledge of SQL Server, MySQL, Cold Fusion, and Perl not required but a plus.
• Experience working with retail POS systems or in a retail IT environment is a plus.
• Comfortable with both Windows and MacOS environments.
• Strong organizational skills with the ability to track and manage multiple priorities.
• Excellent communication and interpersonal skills—especially when translating technical information.
• Willingness to learn and grow across a broad spectrum of IT and business systems.
• Reliable, consistent availability; occasional off-hours support required.
• Be, or become upon hiring, a member in good standing of Weavers Way Co-op