Hybrid Order Entry Software & Process Analyst bei Trulite

This role is not open for submissions from outside staffing agencies

Order Entry Software & Process Analyst  – Contract Position

$23-$30/hr

Trulite is GROWING! We are looking for an Order Entry Software & Process Analyst on a contractual basis to support accurate and efficient entry of glass orders and assist with testing and improving our internal order entry software.

This role is ideal for someone with a strong attention to detail, familiarity with order processes, and an interest in improving how systems work. You’ll be working across departments to ensure orders are handled correctly and helping identify ways to improve the tools our teams use every day.

What You’ll Be Doing:

• Create and follow test procedures to evaluate the performance of internal order entry and quoting software
• Assist in developing and executing automated and manual testing scenarios
• Report bugs clearly and make recommendations to improve system performance and usability
• Retest software following bug fixes to confirm resolution and functionality
• Document testing steps, results, and suggestions for improvement
• Collaborate with software developers, implementation specialists, and customer service teams
• Participate in meetings with cross-functional teams to provide user feedback and testing insights

What You Bring:

• Demonstrated ability to interpret and work with glass measurements and specifications

• Prior customer service experience, ideally in glass manufacturing or a custom product environment

• Familiarity with software testing processes, or a willingness to learn and apply testing procedures

• Strong verbal and written communication skills for effective team collaboration and documentation

• Excellent organizational skills, with a proactive approach to problem-solving and follow-through

• Proficient in Microsoft Office and order management systems; experience with ERP software (e.g., AX) is a plus

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.