- Professional
- Optionales Büro in Bangalore
- Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
- Collaborate with developers to identify and improve product serviceability by addressing defects.
- Analyze customer data to enhance product reliability and mitigate risks.
- Foster partnerships with technology allies for issue resolution and ecosystem improvements.
- Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
- Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
- Champion customer needs by gathering feedback and advocating for product enhancements.
- Provide rotational support coverage during weekdays and off-hours as necessary.
- 4-6 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
- Proficient in both written and verbal communication for effective collaboration across teams.
- Experience resolving complex technical issues directly with customers.
- Degree in Engineering or Computer Science preferred.
- Customer-driven mindset with a focus on delivering high-quality support experiences.
- Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
- Ability to develop tools and contribute to improving internal and external knowledge bases.
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