
- Professional
- Optionales Büro in Toronto
THE POSITION
Reporting organisationally to the Regional Manager Customs (Canada), the Manager Customs & International Freight will play a pivotal role in Logistics efforts for the FIFA World Cup 26™, which, for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for customs operations to ensure a seamless and efficient delivery of services throughout the tournament. Further, this role will oversee a team responsible for customs operations, under the guidance of the Regional Manager Customs (Canada).
The main responsibilities of the Manager Customs & International Freight for the FIFA World Cup 26™ include:
- Support on the customs process involving Canada Border Service Agency (CBSA), and Canada participating Government Departments and Agencies (PGAs) in the import/export of goods required to stage the tournament.
- Support on cross-border movements involving U.S Customs Border Protection (USCBP) and USA Partner Government Agencies (PGA) in collaboration with the Manager Customs & International Freight – USA.
- Facilitate the agreed procedures and systems for efficient import/export of FWC26 goods.
- Manage the Logistics Service Provider (LSP) to support the agreed Customs & International Freight Forwarding operational milestones, shipment tracker report, performance measurables, and KPIs.
- Support the Freight Forwarders and Customs Clearance Brokers appointed by various FIFA Client Groups.
- Manage the day-to-day operations to mitigate risk and resolve issues for client groups and external stakeholders.
- Manage the eligible entity groups entitled to utilize the Simplified Customs Procedure and assist with a mechanism of distributing the list to appropriate municipality personnel.
- Facilitate training modules for all stakeholders to ensure knowledge and understanding of integrated Customs policies and procedures.
- Oversee, forecast, and capture of specific customs related analytics (i.e., number of customs entries, types of entries, etc.).
- Manage the movement of FWC26 related goods from global points of origin to destinations within Canada, Mexico and the USA.
- Liaise with counterparts in Mexico and the USA on transborder movements between Canada, Mexico, and the USA.
- Support on the Customs & International Freight Forwarding program and ensure policies and procedures are adhered to by FIFA Functions and FIFA Client Groups: FIFA, FIFA Commercial Partners, Contractors, Confederations, Host Broadcasters, Media Partners, Participant Member Associations, Subsidiaries, Hosting Associations Suppliers and Vendors.
- Manage the communication with client groups by streamlining customs information through various channels such as direct communication of Customs & Freight Guide, Vendor and Supplier Workshops, Broadcast Briefings, Microsoft Teams demonstration, Individualized trainings, and Logistics Portal (if applicable).
- Contribute to draft the Customs & Freight Guide for publication to all FIFA Client Groups.
- Manage the reconciliation and closure of all outstanding customs procedures.
- Ensure compliance with all relevant regulations, license, permits, and customs requirements.
- Stay updated on industry trends and best practices in Customs & International Freight Forwarding, incorporating innovative approaches to enhance the overall customs logistics operations for the World Cup.
- Participate in the Logistics Coordination Centre to provide robust support for Customs & International Freight processes during tournament time.
- Support in developing strategic plans to fulfil FWC26 sustainability commitments and goals.
- Participate in outreach programs, as required, intended to educate stakeholders on tournament time operations.
- Maintain daily/weekly logistics situational reporting.
- Other duties as assigned.
- Travel within Canada, to the US and/or Mexico may be required to reflect the business needs of the department (meetings, workshops, site visits, other Events, etc).
FIFA World Cup 2026 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s Degree or equivalent experience in Events Logistics, Supply Chain, etc.
- Minimum of 5 years of experience in the Customs & Freight Forwarding industry in Canada/Mexico and/or USA logistics, etc.
- Knowledge and understanding of USMCA (United States of America, Mexico, and Canada Agreement), importation of restricted goods i.e., food/beverage, medical, vehicles, etc.
- Knowledge of Customs & Freight within Major Event logistics planning and delivery phases, and policies and procedures.
- Collaborative mindset, adaptable and willing to work to tight and changing timelines.
- Proficient in analytical thinking and data skills.
- Demonstrates positive attitude, patience, persistence, and determination.
- Experience working in a multi-cultural, multi-national environment.
- Fluent in English. French proficiency is a plus.
- Proficient in MS Office (Excel, Word, PowerPoint, Teams, Visio & Project) and planning software and online collaboration tools.