Hybrid Field Technical Specialist bei Honda Canada Inc.

** Please note that this role is a hybrid opportunity, with a mix of in-office (Markham National Site) work on an as needed basis, field work supporting dealerships in the central zone, and remote work with flexibility**

The Field Technical Specialist Serves primarily as a Technical Specialist to dealers for complex repair situations, vetted through our established Escalations Process to ensure customer satisfaction. Provides technical assistance and representation for CH's Legal Department related to Small Claims Court, CAMVAP arbitration, Lemon Law, and other legal requests to avoid buybacks and mitigate legal exposure. 

Efforts will maintain/increase customer satisfaction, strengthen dealer-CH relations, and reduce vehicle buybacks and legal disputes. 

The Technical Specialist will also deliver Technical Training to the dealer network. 

RESPONSIBILITIES 

• Inspection, diagnosis and repair of difficult vehicle problems. 

• Encourage dealers to maintain a high level of technical competency. 

• Assist in ensuring Vehicle Quality through activity with HCI Quality Engineering, related factories and compound inspections and repairs.: 

• Ensure high level of Technical skills and knowledge are maintained by attending technical training involving HCI and factory activity. (self-motivated development is critical for this area) 

• Technical Training Delivery and other related duties including SME support of new training initiatives and maintenance of existing material.  

QUALIFICATIONS 

• A current Certificate of Qualification as an Automotive Technician. 

• A Red Seal Endorsement would be an asset. 

• As an additional benefit; Specialized training certificates/accreditations in Automotive Diagnosis, and Hybrid/BEV vehicles. 

• Minimum of 12 years of experience with a Dealership or Corporate Office of an Auto Manufacturer. 

• Well-developed analytical and Problem-solving skills. 

• Valid ‘G’ driver’s license required. 

• Previous Shop Foreman or Technical Leadership Experience managing junior technicians/ staff.   

• Experience in Electrical troubleshooting including vehicle network systems Fuel and Emission diagnostic, and Mechanical diagnostic experience. 

• As an additional benefit: experience with Battery Electric Vehicle Technology, Hybrid Technology, Motorcycle, Side by Side, marine, Power Equipment repairs, public speaking and training delivery. 

• Familiarization with Honda and Acura products. 

• Leadership skills. 

• PC proficiency with Microsoft Word, Excel. 

• The ability to learn and operate advanced automotive diagnostic tools/equipment. (Oscilloscope experience would be an added benefit). 

• Communication/business writing skills. 

• Interpersonal/relationship building skills. 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

If you require accommodation at any time during the recruitment process, please email Human Resources at [email protected] or call (905) 888-4331.