- Professional
- Optionales Büro in London
About us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
The role
Ready to roll up your sleeves and build an AI-enabled and forward-thinking revenue operations function in a high-growth sales-led software company? We have a unique opportunity for an experienced Revenue Operations professional to expand our team at a pivotal moment. You’ll help design the strategy for us to scale efficiently, and deliver stellar growth via the optimisation of processes and technologies. You’ll create the playbook to make sure our sales, customer success and marketing engine runs smoothly every day, whilst providing accurate real-time data to our Finance and Leadership teams.
What you’ll do:
Own and optimise our HubSpot setup
Leverage your experience to guide and influence how we use Hubspot at Jigsaw, implementing best practice across the organisation and making sure we fully integrate its capabilities into our wider tech stack.
Stay on top of HubSpot product changes and identify where these can enhance existing workflows, championing opportunities to roll out new functionality that improve our ways of working.
Oversee day-to-day CRM processes, from deal management to data hygiene that will result in maintaining clean, accurate data to empower smarter decisions.
Train our Go to Market (GTM) teams to get the most out of HubSpot, equipping them with both the right on demand documentation and training materials as well as hosting live workshops. Additionally, you’ll act as first point of contact for any questions and supporting on-boarding & off-boarding of team members.
Drive sales effectiveness & efficiency
You’ll need to deeply understand the pain points the GTM teams are experiencing, and our target customer behaviours to shape your recommendations and create buy-in for the change management that accompanies new initiatives.
Run training and support initiatives to ensure all of our sales and marketing team members are set up for success and fully utilising the breadth of resources available to them.
Lead tooling projects, for example the implementation of a data enrichment solution, or the exploration of AI solutions to increase efficiency, whilst managing licenses and subscription costs across the GTM tech stack.
Develop new processes to improve sales and retention outcomes, for example; lead scoring, deal pipeline management, monitoring churn risk and measuring the ROI on event and campaign expenditure.
Business Intelligence
Analyse funnel and pipeline data to surface trends and opportunities, then discuss the results and potential actions directly with leadership, before leading the implementation of your recommendations.
Build dashboards and reports so the team can track contacts, leads and deals.
Contribute to integrity of data that underpins ARR and SaaS metric calculation.
Deal with daily queries from the GTM teams and remove blockers to help keep sales momentum high.
You’ll have:
HubSpot expertise – you know your way around admin settings, integrations, reporting, and process building. Ideally you’ve implemented HubSpot from scratch in one of your prior roles and so you feel confident with a build opportunity rather than just maintaining what’s there.
Extensive B2B SaaS experience – ideally 3-5 years in a RevOps or SalesOps role where you have taken the lead on projects that have been high impact.
Bias for action – you see a messy process and want to fix it, not wait to be asked.
Analytical mindset – confident working with data to spot insights.
Collaborative attitude – comfortable working across teams and liaising with senior stakeholders, yet with the humility to roll up your sleeves and get things done on a daily basis.
Entrepreneurial spirit – excited to help define how things should work based on first principles, not just following what already exists.
