Hybrid Departmental Technician 7-E9 bei State of Michigan, MI

About the Department

The City Income Tax Bureau within the Michigan Department of Treasury is seeking two Quality Assurance Technicians to support our customer service call center. We’re looking for innovative, professional, and positive individuals who are ready to make an impact through quality improvement and outstanding service.

As a Departmental Technician, you will play a key role in maintaining and elevating the quality of our customer interactions. Your work will help ensure that every call reflects the highest standards of service, accuracy, and professionalism.

Key Responsibilities:

• Monitor and evaluate inbound and outbound customer service calls.
• Score agent interactions using standardized QA rubric.
• Collaborate with supervisors and trainers to identify trends and training opportunities.
• Help ensure consistency in service tone, policy adherence, and issue resolution.

Our culture is rooted in excellent customer service, continuous improvement, data-driven decision-making, and employee development. We’re ready to grow — and we’re looking for two talented individuals who are customer-focused, detail-oriented, and thrive in a fast-paced, collaborative environment.

If you’re someone who enjoys problem-solving, cares deeply about quality, and wants to be part of a supportive team with strong work/life balance, we encourage you to apply!

Position Duties

Education 

Education typically acquired through completion of high school.

Experience 

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience

equivalent to the intermediate level in state service.

Minimum Qualifications

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. 

 Departmental Technician 8

Possession of a bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Other Qualifications

Please attach a cover letter and detailed resume to your application.   If applicable, please attach a copy of your official college transcript(s) to your application.  For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal. A scanned or electronic copy is acceptable, as long as it contains the elements listed above. The college/university does not have to send the transcripts directly to Treasury. Review more information regarding official transcripts.

This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

View the entire job specification at: http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf