At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are seeking a Customer Success Associate with 2–5 years of experience in a call center environment. Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are strongly encouraged to apply.
This position requires availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).
Responsibilities:
Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
Document all customer interactions accurately using our CRM system
Ensure adherence to company policies and procedures
Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
Enhance customer service quality by analyzing and refining processes and system configurations
Provide technical advice and assistance to maximize customer operational performance
Identify and troubleshoot network problems related to customer service channels and platforms
Collaborate with and report directly to the Customer Success Manager
Requirements:
Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are preferred
2-5 years of experience in a call center environment handling a high volume of calls
Enthusiasm for engaging in conversations and continuously learning from and educating customers
Passion for technology and a willingness to stay updated on industry trends
Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
Strong team player who is comfortable both providing and seeking assistance
Adaptability to thrive in a dynamic and evolving environment
Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
We believe:
Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassionis a strength. We care about our customers and look to build long-term relationships with them.
Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
Diese Cookies sind für das Funktionieren der Website erforderlich und können in unseren Systemen nicht abgeschaltet werden. Sie können Ihren Browser so einstellen, dass er diese Cookies blockiert, aber dann könnten einige Teile der Website nicht funktionieren.
Sicherheit
Benutzererfahrung
Zielgruppenorientierte Cookies
Diese Cookies werden über unsere Website von unseren Werbepartnern gesetzt. Sie können von diesen Unternehmen verwendet werden, um ein Profil Ihrer Interessen zu erstellen und Ihnen an anderer Stelle relevante Werbung zu zeigen.
Google Analytics
Google Ads
Wir benutzen Cookies
🍪
Unsere Website verwendet Cookies und ähnliche Technologien, um Inhalte zu personalisieren, das Nutzererlebnis zu optimieren und Werbung zu indvidualisieren und auszuwerten. Indem Sie auf Okay klicken oder eine Option in den Cookie-Einstellungen aktivieren, stimmen Sie dem zu.
Die besten Remote-Jobs per E-Mail
Schliess dich über 5'000+ Personen an, die wöchentlich Benachrichtigungen über Remote-Jobs erhalten!