Hybrid Escrow Technician bei State Employees' Credit Union

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Duties

Provides support services to members regarding escrow payments, adjustments, and disbursements.

Review, research and reconcile loan level escrow data in preparation for RESPA analysis completion which includes validating shortage/surplus results and updating disbursement amounts.

Review flood insurance data to address disputes and order new flood determinations accordingly.

Validate tax due date, bill amount, parcel information and payees for all appropriate tax records and validate policy period, premiums, coverage type, and payee for all appropriate insurance records on mortgage loans.

Track and reconcile escrow inconsistencies for newly originated loans.

Review and process escrow related refunds and cancellation requests.

Escalate higher level and more complex escrow issues accordingly.

Ability to troubleshoot basic escrow account issues, make informed decisions to administer escrow accounts and take actions necessary to ensure escrow accounts are appropriately maintained.

Ability to self-motivate and work with limited supervision.

Monitor and maintain loan information on the Mortgage Servicing System.

Accept other duties and responsibilities as assigned by management.

Requirements

Four-year degree, or CCUE Certification, or Associate in Arts degree or Associate in Science degree via the North Carolina College Transfer Program (NC-CTP) is preferred.

1-3 Years of Loan Servicing or Mortgage Servicing experience. 

Thorough knowledge of federal, state regulations and GSE/Investor requirements related to Escrow Administration.

Thorough knowledge of tax and insurance escrow disbursements.

Must possess a working knowledge of Microsoft Office and databases. Black Knight/ICE experience is preferred. 

Must be organized and able to manage detailed work accurately and timely. Must be able to prioritize responsibilities to ensure deadlines are met.

Must be flexible and able to adapt to change while prioritizing complex tasks and efficiently managing time.

Must have the ability to work independently as well as within a team environment.

Must possess a high level of self-control, self-confidence, positive attitude, and neat appearance.

Must be able to speak English fluently.

Must possess strong verbal and written communication skills, and problem-solving abilities.

Must understand and be dedicated to the Credit Union philosophy and willing to engage in ongoing training and professional development. 

Must adhere to the work schedule and attendance policies established by the Credit Union.

Job Environment

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.  In office with remote/hybrid work.

Physical Demands

Must be able to comprehend and carry out job demands.

Job requires a substantial amount of sitting.

Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.

Use hands and fingers to press telephone keypad and lift telephone receiver.

Must be able to comprehend phone calls.

Must be able to lift 10 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.