Hybrid Helpdesk Support Specialist bei Accenture federal services
Accenture federal services · Hill AFB, UT, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Hill AFB, UT
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Accenture Federal Services is seeking Helpdesk Support Specialists to support our client at Hill AFB in Utah.
Responsibilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Aid users with onboarding, accessing, and using IT systems
- Collaborate with Tier 2 support teams on workload management, patch management, active directory management, onboarding, and any other troubleshooting as required
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Support hands-on computer-based training for users
- Provide detailed analysis and feedback to management and internal customers for escalated tickets
- Support the transfer of mission application updates across multiple classification levels, enabling low to high file transfers
What you’ll need:
- 2 years of experience in Helpdesk/Desktop support (Windows Desktop Mgmt)
- 2 years of experience with at least two of the following:
- Patch management
- System monitoring
- Active directory management
- System capacity analysis
- User training
- System operations optimization
Bonus Points if you have:
- Technical certification (Sec+, CCNA, etc.)
- Experience working in cloud environments
Security Clearance:
- Must have an active Secret clearance
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.