- Optionales Büro in Hillsboro, OR
General Summary
At LAIKA, storytelling is a craft—and so is the technology that supports it. Our Support Engineers are hands-on problem solvers and trusted collaborators who ensure our desktop, mobile, and management systems run as smoothly as our stop motion sets.
In this role, you’ll partner with artists, engineers, and production teams to design, test, and fine-tune the tools that keep our studio humming. Whether it’s rolling out new configurations, standardizing system performance, or exploring better ways to support our creative teams, you’ll play a critical role in shaping a stable, seamless, and inspiring tech environment.
Job Functions
- Build and maintain enterprise systems that manage Linux, Mac, and Windows desktop and mobile devices across the studio.
- Evaluate, test, and deploy new software, tools, and operating system updates.
- Ensure smooth integration of desktop systems with LAIKA’s broader network, storage, and backup infrastructure.
- Assist with integration of workstations into digital and studio pipelines and act as a point of escalation for desktop and hardware issues.
- Connect workstations into CI/CD platforms to streamline development and deployment.
- Gather and analyze system performance data to optimize operations.
- Respond quickly to production issues, solving problems with urgency and care.
Qualifications
- 3+ years’ experience in enterprise systems engineering.
- Strong organizational and troubleshooting skills; detail-oriented and resourceful.
- Clear communicator who can work both independently and as part of a tight-knit team.
- Ability to gather and respond effectively to feedback, translating business and creative needs into technical solutions.
- Experience with scripting languages, with emphasis on systems management development.
- Able to establish accountability and ownership across daily tasks, projects, and service improvements.
- Familiarity with agile workflows like Kanban or Scrum, a plus.
- Comfortable working in data center environments or small equipment spaces.
- Calm under pressure—especially when the clock is ticking.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 45 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
- Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.
Location
On-site in Hillsboro, OR, and eligible for hybrid work.
Salary
Salary is commensurate with skills and experience.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please review our EMPLOYMENT DISCLAIMER and MATERIALS SUBMISSION AGREEMENT.
