Hybrid IT Engineer II bei SJRMC

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

• The IT Engineer II is responsible for the implementation, optimization, and support of enterprise IT infrastructure platforms. This role brings advanced hands-on experience across systems, networking, M365, and cloud technologies. In addition to resolving high-impact incidents and delivering scalable solutions, the IT Engineer II mentors junior staff, leads cross-functional initiatives, and contributes to automation, compliance, and standardization. This position is key in bridging operational continuity with innovation and resilience.

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Associate’s degree in information technology or related field OR six (6) years of progressive infrastructure engineering experience.
• Proven experience administering and troubleshooting Cisco networking platforms and Microsoft 365 workloads.
• Hands-on experience with Azure and/or hybrid cloud integrations including identity, security, and endpoint policy management.
• Demonstrated ability to automate system tasks using PowerShell or equivalent scripting tools.
• Track record of contributing to knowledge bases, documentation libraries, or technical SOPs.
• Effective mentoring and technical guidance of support and junior engineering staff.
• Manage relationships with trust, honesty, respect, and integrity.

Preferred Qualifications:

• Industry certifications: CCNA or higher, Microsoft Certified (AZ-104, SC-300, MD-102), or relevant Fortinet/Citrix credentials.
• Experience with automation platforms (e.g., Intune scripting, SmartDeploy, Azure Automation, SCCM/Endpoint Manager).
• Background in healthcare or regulated IT environments.
• Familiarity with service management frameworks (ITIL), documentation repositories (e.g., Confluence, SharePoint), and knowledge-centered support models.

Duties and Responsibilities:

• Lead the implementation and support of infrastructure systems including networking, M365, cloud identity, and endpoint management.
• Serve as an escalation point for complex infrastructure, access, or service delivery issues.
• Develop and maintain automation scripts to improve system consistency, reliability, and deployment efficiency.
• Actively mentor IT Administrators and Engineer I team members in platform best practices and troubleshooting.
• Participate in planning and execution of system upgrades, lifecycle transitions, and capacity planning.
• Collaborate with architects and leadership on solution design, technical evaluations, and proof-of-concept testing.
• Develop, maintain, and review knowledge base articles and SOP documentation.
• Ensure compliance with configuration baselines, patch levels, security policies, and audit requirements.
• Support change control and incident management protocols within the ITSM platform (Freshservice).
• Assist in identifying technical debt, risk, and opportunities for platform improvement.
• Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship.

Physical Demands and Environmental Work Conditions:

• Regularly on-site during scheduled shifts and quickly responsive, remote support when allowed or approved, occasional travel.
• Primarily office-based, frequent computer use; could involve long-term walking, standing, bending, or assisting with physical aspects of projects in clinical or administrative areas. Rounding during go-lives is common.
• Possible lifting and carrying of IT hardware and materials (up to 50 lbs.).
• Participation in scheduled shift coverage and on-call support for emergencies, maintenance, and upgrades.
• Maintain a professional appearance, demeanor, and service-oriented communication in all interactions.