Hybrid Support Operations Analyst (Reports & Insights) (Req # 1773) bei Sugarcrm
Sugarcrm · Denver, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Denver
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where Do You Fit?
We are looking for a data-driven and detail-oriented Operations Analyst – Reports & Insights to drive visibility and actionable insights across our Technical Support organization. This role is responsible for building reporting infrastructure, surfacing operational trends, and enabling data-informed decisions that elevate support performance and customer experience.
The ideal candidate is comfortable working across datasets, tools, and stakeholders—translating complex data into meaningful narratives that guide planning, optimization, and execution. You’ll partner closely with Support Operations and Technical Support Leadership to deliver accurate, timely, and impactful reporting.
*This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office (3) days per week*
