Homeoffice Retail Activations Representative (WFH+ Uncapped Commission) bei Best Buy Health

As a Retail Activations Representative you will take inbound customer calls for device activation, listen to and answer customer questions, and ensures that every customer has a positive experience with Best Buy Health. You will make the best recommendation for products, plans, and value-added services that can sometimes even save a customer’s life. A successful team member will fully explain the benefits and value of our life-saving products and services. We’re looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.
 
Targeted Pay: $19/hr base pay, plus uncapped commission plan. 

This role is remote but may involve occasional onsite collaboration at our Best Buy Health office. For this role, you must be located within a commutable distance to Novi, Michigan. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do

• Respond to a high volume of inbound calls from retail customers, providing relevant and accurate information on products and services
• Answer customer questions and provide appropriate solutions
• Present and sell new products and additional value-added services
• Maintain performance based on goals and objectives
• Maintain strong knowledge of all wireless products, accessories, pricing plans, promotions, and service features offered
• Receive back to back calls while maintaining excellent verbal/interpersonal communications skills.
• Strong customer service skills
• Ability to work in a fast-paced environment
• Professional, energetic and positive attitude.

 
Basic Qualifications

• Minimum of 6 months experience in sales/retail activations or another environment with a strong customer focus

 
Preferred Qualifications

• Computer skills including typing and prior experience using Microsoft Office Suite
• Ability to meet and/or exceed sales quotas

 
What’s in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.

Our benefits include:

• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Best Buy Employee discount
• Weekend Pay Differential
• 4x10 Shifts Available

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
 
Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitment HERE.

Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment processes or with the onboarding process - please contact Talent Acquisition at [email protected].