Hybrid Patient Care Manager - Home Health | River Valley Home Health & Hospice | Lake Havasu City, AZ bei The Pennant Group, Inc.

The Patient Care Manager (PCM) oversees and coordinates all aspects of patient care services in a home health setting. This leadership role ensures the delivery of high-quality, compassionate, and compliant care for patients and families. The PCM supervises the interdisciplinary team, facilitates care planning, ensures adherence to regulations, and fosters a supportive environment for staff and patients.

Key Responsibilities:

• Supervision & Management
  • Directly supervise clinical staff including RNs, LPNs, CNAs, and other care team members.
  • Conduct regular team meetings to review patient care and staff performance.
  • Provide coaching, mentoring, and performance evaluations.

• Patient Care Oversight
  • Monitor patient care to ensure adherence to individualized plans of care.
  • Collaborate with physicians and other disciplines to ensure comprehensive care delivery.
  • Participate in and lead Interdisciplinary Group (IDG) meetings.
  • Assist in the field with patient care when needed.

• Compliance & Quality Assurance
  • Ensure compliance with Medicare Conditions of Participation, state regulations, and agency policies.
  • Participate in quality improvement initiatives and audits.
  • Maintain accurate and timely documentation in the electronic medical record (EMR).

• Admissions & Case Management
  • Support the admission process by reviewing referrals and assigning appropriate staff.
  • Oversee case management to maintain continuity of care and appropriate caseloads.
  • Coordinates effectively with liaison team to assure timely initiation of care.

• Education & Training
  • Provide ongoing education to staff on clinical best practices, policies, and hospice philosophy.
  • Identify training needs and assist in the development of educational programs.

Qualifications:

• Registered Nurse (RN) licensed in Arizona. California to be obtained once hired.
• Minimum of 3-5 years of clinical experience, with at least 1 year in hospice or palliative care
• 1+ year of leadership or supervisory experience preferred.
• Knowledge of hospice regulations and clinical standards of care.
• Strong interpersonal, organizational, and leadership skills
• Proficiency with EMR systems and Microsoft Office Suite

Working Conditions:

• Office-based with intermittent travel to patient homes, facilities, and team meetings
• Occasional evening or weekend work may be required.
• Must have reliable transportation and valid driver’s license.