Homeoffice Behavioral Health Engagement Specialist bei Recuro Health

POSITION SUMMARY

The Behavioral Health (BH) Engagement Specialist is an opportunity to use customer experience and management of growth opportunities to improve healthcare for people across the nation. Behavioral Health is one of Recuro’s core virtual care offerings. The BH Engagement Specialist will be the contact point for the Member Services team and provide support to physicians and providers in Recuro’s network, with primary focus on assisting BH members and providers to ensure a successful consultation workflow. Through strong relationship building this position will communicate regularly with providers and Recuro members; address issues and concerns regarding consult assignment and scheduling, platform issues and ensure successful completion of all BH consultations. The BH Engagement Specialist will communicate on a regular basis with all team members to ensure work volume is managed and assistance is provided when needed. This position will directly report to the Clinical Director of Operations.

This position is virtually based.

PRIMARY RESPONSIBILITIES

• Engage with members and Recuro providers to support coordination of care, care plan compliance, and pre and post-visit planning in a virtual health environment
• Prepare and report on quality metrics and feedback related to BH services and provider coverage
• Serve as the point of contact for BH referrals
• Communicate on a timely basis with management, team members, and others who need to know or be involved
• Monitor and troubleshoot all BH consults – scheduling, reminders, consult completion, troubleshooting, fulfilling physician orders
• Address all Recuro system-related issues from BH providers
• Provide on-call support as needed
• Comply with all applicable federal and state regulations (e.g., HIPAA)
• Adheres to all policies and procedures
• Perform other duties as assigned

ADDITINOAL RESPONSIBILITIES

• Provide back up support to the Member Services Team in taking patient phone calls (typically related to appointment scheduling)
• Support reporting of clinical outcomes and metrics to Clinical Services Leadership
• Serve as a Subject Matter Advisor on Recuro’s clinical applications and workflows

EDUCATION & EXPERIENCE

• High School or GED
• 1+ years in healthcare field
• Care coordination (ex. Referrals, appointment scheduling, prescription management, communicating positive results)
• Virtual health or other virtual services (desired)
• 1+ years Customer service-related roles or responsibilities
• Proficiency in Microsoft Office Suite, Adobe

QUALIFICATION REQUIREMENTS

• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills
• Fluency in English
• Teamwork – ability to interact collaboratively with others
• Knowledge of basic healthcare terminology
• Great attention to detail as it relates to processes and procedures, strong organizational and time management skills
• Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Shares complete and accurate information, maintains confidentiality, and meets commitments
• Displays energy and enthusiasm in approaching the job, commits to putting in the extra effort; takes action to influence events in a positive way, desire to grow and learn

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.