Remote Senior Salesforce Business Analyst bei Briljent, LLC

Briljent is seeking a Senior Salesforce Business Analyst / Technical Subject-Matter Specialist IV to lead a 500-hour consulting engagement for a state Department of Health (DOH). You will assess the agency’s existing Salesforce Service Cloud and Public Sector Solutions (PSS) orgs, document current-state processes, define future-state design principles, and deliver an actionable expansion roadmap that improves Medicaid / HHS operations and stakeholder experience. 

Essential Duties:

Facilitation & Analysi 

Briljent is seeking a Senior Salesforce Business Analyst / Technical Subject-Matter Specialist IV to lead a 500-hour consulting engagement for a state Department of Health (DOH). You will assess the agency’s existing Salesforce Service Cloud and Public Sector Solutions (PSS) orgs, document current-state processes, define future-state design principles, and deliver an actionable expansion roadmap that improves Medicaid / HHS operations and stakeholder experience. 

**This role will require minimal travel to New York.**

Essential Duties

Facilitation & Analysis

• Plan and run discovery workshops with business and IT stakeholders to capture requirements, pain points, and future goals
• Produce clear design principles and guardrails for scalable, high-quality Salesforce solutions

Technical Assessment

• Conduct a comprehensive org health check (metadata, code, data model, integrations, security, performance, compliance)
• Document findings, risks, and remediation priorities; present recommendations to executive and technical audiences

Road-mapping & Delivery

• Create a phased PSS expansion roadmap—including timeline, resourcing, quick wins, and long-term initiatives
• Draft Agile user stories and mentor client staff on backlog creation and prioritization

Collaboration

• Coordinate with Salesforce, DOH IT, and cross-functional teams to ensure alignment with enterprise security, data governance, and performance standards
• Provide ad-hoc configuration advice and knowledge transfer to accelerate adoption of out-of-the-box functionalityPlan and run discovery workshops with business and IT stakeholders to capture requirements, pain points, and future goals
• Produce clear design principles and guardrails for scalable, high-quality Salesforce solutions

Technical Assessment

• Conduct a comprehensive org health check (metadata, code, data model, integrations, security, performance, compliance)
• Document findings, risks, and remediation priorities; present recommendations to executive and technical audiences

Road-mapping & Delivery

• Create a phased PSS expansion roadmap—including timeline, resourcing, quick wins, and long-term initiatives
• Draft Agile user stories and mentor client staff on backlog creation and prioritization

Collaboration

• Coordinate with Salesforce, DOH IT, and cross-functional teams to ensure alignment with enterprise security, data governance, and performance standards
• Provide ad-hoc configuration advice and knowledge transfer to accelerate adoption of out-of-the-box functionality

Required Skills

• Deep expertise configuring Salesforce Service Cloud and/or Public Sector Solutions in large healthcare or Medicaid environments.
• Advanced ability to elicit requirements, write high-quality Agile user stories, and translate business needs into technical designs.
• Strong presentation, facilitation, and stakeholder-management skills in a consulting context.
• Self-directed with proven success meeting aggressive deadlines and delivering high-impact deliverables.
• Active Salesforce Administrator and Service Cloud Consultant certifications.
   

Education & Experience

• Bachelor’s degree in Business, Information Technology, Healthcare Informatics, or related field (Master’s preferred).
• 10+ years of progressively responsible Salesforce business-analysis experience, including three or more full-lifecycle implementations.
• Prior client-facing leadership on healthcare IT or Medicaid projects.
• Desirable credentials: Lean Six Sigma, PMP, CBAP, Agile Scrum Master, or comparable certifications.
   

Physical Requirements & Environmental Conditions

Employees must be able to communicate effectively, remain in a stationary position, and use a computer for extended periods. Reasonable accommodations will be provided for individuals with disabilities to perform essential functions.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from embracing differences. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, or any other basis protected by law.