Remote Networks Department Manager bei YPO

POSITION PURPOSE
The Networks Manager plays a pivotal role in supporting and advancing the full suite of Network products—including Networks, Subnetworks and Groups—by ensuring the execution of initiatives that drive engagement, innovation, and growth. This role is responsible for coordinating across teams and providing high-level support to maintain progress on both long-term goals and day-today deliverables. Serving as a central liaison, this individual will support successful delivery and evolution of Network offerings.

PRIMARY RESPONSIBILITIES
Product Support:

• Actively engage in the planning and implementation of initiatives that support the evolution and sustainability of Networks, Subnetworks, and Groups.

• Fulfill day-to-day requests from internal and external stakeholders that ensures continuous progress toward strategic goals.

Coordination:

• Oversee the lifecycle of YPO Connect Groups, including crisis Groups, which involves setup, maintenance, audits, and sunsetting processes.

• Provide regular reporting and insights on usage, engagement, and performance of Groups.

Communication:

• Manage Networks Department email inbox and address internal/external messages.

• Serve as point person for the Member Care team and action emails re-routed from Concierge to Networks.

• Oversee knowledge-sharing tools and platforms such as Knowledge Base Articles, SharePoint, Smartsheet and Microsoft Teams. Guide associates to the correct information or appropriate sources for their inquiries.

• Manage recurring department and portfolio call schedules. Facilitate assigned hosts, finalize call agendas, and post-meeting materials.

• Partner with the Marketing and Operations teams to support awareness and engagement campaigns for awards, programs, and initiatives.

• Bridge communication with chapter/regional managers for chapter-network collaborations, ensuring alignment and coordination across functions.

Team Support:

• Coordinate with the Onboarding Pod to ensure SharePoint materials remain current and organized.

• Maintain accurate directories and contact lists across relevant platforms (e.g., Connect, Smartsheet, Salesforce, Teams).

• Process incoming member reimbursement forms, department invoices, contractor and vendor SOWs in partnership with key stakeholders.

• Help with logistics for the annual department in-person meeting.

• Facilitate internal surveys when needed.

• Coordinate gifts or team recognition, such as condolences or special occasions.

• Share resources and best practices for leading Network board meetings.

• Assist with basic marketing collateral, editing, and data entry/reporting.

SKILLS

• Professional maturity, business acumen, and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.

• Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, and reliable.

• Great sense of humor and humility.

• Able to maintain discretion and integrity of confidential information.

• Resourceful and able to work independently with initiative and good judgment. Effective time management, organization, and prioritization skills with the ability to focus on and navigate multiple projects simultaneously.

• Possesses a distinct global mindset, sensitive to local and international customs and protocols.

• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.

• Analytical thinker with the ability to influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.

• Excellent verbal and written communication skills, with an attention to detail. Adjusts communication style appropriately to the audience.

• Professional presence, appearance, and stature to interact easily with YPO members, C-level executives, and high-profile corporate leaders.

EXPERIENCE/BACKGROUND

• 5+ years of experience years with at least 2 years operations or project management role.

• Strong organizational and administrative skills.

• Strong background in customer service and/or project management.

• Proven experience in supporting, stewarding, and executing multiple tasks as part of larger projects.

• Proficient in Microsoft Office, Zoom, SharePoint required, and Salesforce preferred.

• Membership or association experience preferred.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience.

PHYSICAL REQUIREMENTS

• Willingness to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Ability to travel, domestically and internationally, without restrictions, approximately up to 10% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.