Hybrid Sales Support Analyst bei Daimler Truck North America

Inside the Role

Support Aftermarket Service Product (ASP) initiatives and drive overall service revenue aligning with DTNA’s Go2030 strategy. The Sales and TC Coordinator will be primarily responsible for representing ASP at Transactional Council (TC) and supporting all National Account requests. This position will work independently to evaluate Fleet buying trends and make coverage recommendations. This includes customer-initiated requests, focusing on product profitability and driving exceptional customer service. In addition, this position will be supporting channel development projects, KPI reporting and managing the help inbox.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Lead customer service initiatives in the ASP Help inbox, driving CX and solution-based sales support
• Proactively manage the TC – ASP relationship, which includes discovery, recommendation and implementation of coverage terms
• Manage ad hoc request from National Account (NA) Managers
• Develop ASP customer profiles to proactively with Cost Management to actively work contracts that are not profitable, and develop action plans internally
• Ensure all WSC tickets, TCO’s, and pending queue activities are answered in a quick and timely manner
• Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution
• Project support for strategic service initiatives aligning with Go2030
• Drive continuous improvement including processes, systems and customer service.
• Work closely with field sales to understand and communicate program related inquiries from the Dealer network.

Knowledge You Should Bring

• BS/BA and  3-6 years of relevant experience, OR 6 years of relevant experience in lieu of degree​ 
• Sales and/or Customer Service experience working with a wide array of customers
• Experience in OWL, Salesforce, Excelerator, or similar CRM/ database
• Understanding of key business drivers
• Works independently within guidelines and policies to solve problems and provide sales support
• Provides informal guidance to new and existing team members
• Will lead projects or processes as required 
• Microsoft Suite experience a must
• Articulate business and customer needs through written and verbal communication
• An attached resume is required

Exceptional Candidates Might Have

• Expertise in OWL reporting and contract creation, is preferred

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

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