Genesys Cloud Technology Architect bei Cognizant

About the role

As a Genesys Cloud Technology Architect, you will make an impact by implementing robust Genesys Cloud solutions. You will be a valued member of the Genesys Cloud team and work collaboratively with other stakeholders within the team.

In this role, you will:

• Design and implement robust Genesys Cloud solutions tailored to the Cards & Payments domain ensuring seamless integration with existing systems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications for Genesys Cloud Architect solutions.
• Oversee the deployment and configuration of Genesys Cloud platforms ensuring optimal performance and scalability.
• Provide technical guidance and support to development teams ensuring adherence to best practices and architectural standards.
• Conduct regular assessments of the Genesys Cloud environment to identify areas for improvement and implement necessary enhancements.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid in Phoenix - AZ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Minimum 3 to 5 years of development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands on experience on development on applications solutioning using Genesys Cloud CX Architect & Admin Flows.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.