Hybrid Aftermarket Order Interpreter bei Flowserve

Our Taneytown, MD Pump Manufacturing facility is over 150,000 square feet and provides the capability for engineering, design, customer service, machining, assembly, and testing for a diverse product portfolio, which serves all markets (power, oil & gas, water resources, general industry, and chemical).  The facility has expanded four times since opening in 1971 to accommodate revenue growth and product line developments.  The entire project lifecycle is experienced all under the same roof.

Role Summary:
This position will be part of the Aftermarket team here at Taneytown, MD. The primary function of this position is to provide prompt, courteous, and competent inside sales support.

Responsibilities:

• Process aftermarket parts orders by confirming price, channel of sale discount, and correctness of the items for the particular pump size and type described on the Customer’s order.
• Develop an in-depth understanding of our ERP systems (currently SYMIX and FASTRAQ) to perform a multitude of tasks including order entry, part # creation, job and purchase order creation, order error resolution, commissions, and all other functions needed for correct order release into production for both Taneytown and Hastings parts business.
• Provide the required data and information to allow manufacture, assembly and shipment of parts to meet customer’s required date.
• Collaborate and interact with other departments on a daily basis to support on-time delivery of orders.
• Participate in departmental and site Continuous Improvement and Cycle Time Reduction projects related to the aftermarket parts business.
• Assist with customer service-related activity related to aftermarket needs such as order expedites, order status, order tracking.

Requirements:

• Bachelor's degree in Mechanical Engineering or equivalent experience
• Ability to successfully work in a team-oriented and CIP environment
• Demonstrated problem-solving capability
• Excellent written and verbal communication skills
• Proven organizational skills including attention to detail
• Ability to manage multiple projects simultaneously, even where conflicting priorities may exist
• Strong working knowledge of Microsoft Office
• English language proficiency

Preferred skills:

• Prior experience in a similar capacity
• Experience with rotating equipment
• Additional language proficiency

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short and Long Term Disability

• Retirement Planning, 401(k) plan, & Financial Wellness Resources

• Educational Assistance Program

• Time off Policies (including sick leave, parental leave, and paid vacation)

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

The pay range for this position is $83,858 - $ 104,852 USD Annual