Hybrid Staff, Identity & Access Management Systems Engineer (IAM) bei Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Role Overview

Coupang’s Identity & Access Management (IAM) Team is responsible for managing the company’s IAM Infrastructure. We are responsible for providing a platform that defines and manages the correct access to enterprise assets by the right users in the right context. We are looking for team members with prior experience in IAM that are creative in solving problems, excited to work in new technology areas and be ready to wear multiple hats to get things done in a highly-energized, fast-paced, innovative, and collaborative startup environment.

As a Staff Systems Engineer, you will be responsible for delivering various IT engineering and administration efforts that solve significantly complex or endemic problems, positively pre-empt possible issues, attend to end-user IT concerns and proactively enhance internal IT processes.

What You Will Do

• Support and maintain Directory Services environment – Active Directory, DNS, DHCP, ADFS.
• Identify failure trends and root cause of incidents.
• Design, develop, test and integrate changes to the production environment.
• Provide technical leadership on project execution and issue resolution.
• Work together relentlessly with developers, engineers and testers across IT Infrastructure/Operations (including network, system and database architects/engineers and administers), Security and Project Management teams to drive wins for the organization.

Basic Qualifications

• Work closely with the Corporate IT and Security teams to effectively manage the IT infrastructure.
• Regularly monitor and manage AD functionality
• Manage user access and permissions to resources, ensuring the policy of least privileged is adhered to.
• Effectively communicate, resolve and/or escalate IT issues found, as necessary.
• Exercise good judgment in reporting issues that need escalation.
• Proactively identify gaps in the technologies used and in IT processes, and present possible resolution/s.
• Exercise good judgement when making both tactical and strategic decisions. Use broad expertise or unique knowledge to impact systems and how Coupang operates.
• Can work with minimal supervision
• Team player
• Knowledge on the ITIL processes
• Knowledge and experience maintaining and troubleshooting AD Directory Services
• Knowledge and experience using Windows PowerShell
• Experience with AD design, configuration and management of OU’s, GPO’s, AD Schema, AD DNS, Forest/Domain Trusts, AD Site Topology.
• Experience on AD Certificate Services is desired, but not required.
• Knowledge and experience in maintaining and administering Office 365
• Knowledge and experience in identity and access management
• Knowledge and experience in maintaining Virtualizaton (Hyper-V or VMWare)
• Knowledge and experience in configuring and troubleshooting issues relating to Microsoft Windows Client OS

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, System Engineering or related discipline
• 5+ year’s experience managing Windows Server OS (Server 2012, Server 2016)
• 5+ year’s experience maintaining and troubleshooting AD Directory Services
• 2+ year’s experience using Windows PowerShell
• 2+ year’s experience on AD design, configuration and management of OU’s, GPO’s, AD Schema, AD DNS, Forest/Domain Trusts, AD Site Topology
• 2+ years’ experience in Identity and Access Management
• 3+ years’ experience in maintaining Virtualization (Hyper-V or VMWare)
• 5+ years’ experience in configuring and troubleshooting issues relating to Microsoft Windows Client OS, Microsoft Office Suite and other desktop applications
• 5+ years’ experience in employing the ITIL processes

Pay & Benefits

Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $142,000/year in our lowest geographic market to $309,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience.

General Descripiton of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HAS)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of Paid Time Off (PTO) a year based on the tenure
• 12 Paid Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV- [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary or wage scale.

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

 Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at [email protected].   

Job Requisition ID: R0060840