Hybrid Service Coordinator bei Tate Engineering Systems Inc

Description

 The Dispatcher will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.  

4 Days in Office- 1 Day remote if capable 

Requirements

ANSWER all incoming phone calls 

SCHEDULE and coordinate all service calls as received

CREATE work orders for all service calls

DISPATCH Technicians as per schedule

MAINTAIN dispatch board/ schedule, files accordingly

COMMUNICATE with customers regarding parts, scheduling, equipment, warranties

UPDATE customer files in CRM

RECONCILE timecards daily and submit to Payroll

VERIFY documentation is correct and in compliance with SOP’s 

PARTICPATE in WIP meetings as scheduled

PROVIDES call coverage during off hours on a rotating basis

ACKNOWLEDGE and dispatch work orders as FIFO

OTHER duties as deemed necessary

PROCESSING all Internal customer parts orders, inventory control

PROVIDE pricing and shipping information and answers other questions

CORRECT all errors on PRQ’s issued to vendors for Accounts Payable following the correct processes 

INTERACTS with customers, sales, operations, and vendors to verify all information is correct and to resolve discrepancies and inconsistencies with orders

CHARACTERISTICS REQUIRED

MULTI TASKING: Candidate must be able to multitask in a fast-paced environment 

Customer Focus: A passion for customer satisfaction.

Self-Management: Prioritize and complete tasks, delivering desired outcomes within allotted time frames. Initiate and sustain momentum without external stimulation.

Accountability: Answerable for personal actions and results as well as those of others under direct supervision. 

Personal Development: Learn and implement new ideas, methods, and technology.

Integrity: Honest and always conducts self with highest degree of integrity. 

Highly Organized