Hybrid Patient Monitoring Support Specialist bei Orlando Health

Orlando Health –Clinical, Allied & Patient Care

Department:  OHMG

Shift: Day / Potential Hybrid 2/3

Location: Pineloch Ave. Orlando

Title: Patient Monitoring Support Specialist 

Summary: The Remote Patient Monitoring (RPM) Support Specialist is responsible for managing the referral and enrollment process for the RPM program, ensuring that patients are promptly and accurately assessed for eligibility. This role involves verifying insurance information,
obtaining necessary authorizations, and guiding patients through the enrollment process, including consent and documentation. The
Support Specialist will also provide comprehensive training to patients and caregivers on the use of RPM devices, oversee device
inventory and maintenance, and support ongoing patient troubleshooting. Additionally, the RPM Support Specialist will assist the RPM
Supervisor in proactively identifying and procuring referrals, maintaining compliance with all relevant policies and procedures, and
ensuring high standards of patient satisfaction and care.

Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.”

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

ORLANDO HEALTH - BENEFITS & PERKS:

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Essential Functions
• Receive and process referrals from providers and other sources, ensuring prompt review and timely patient contact.
• Maintains current knowledge of referral and authorization requirements based on payer specific guidelines.
• Verify patient eligibility for the RPM program according to established criteria.
• Obtain insurance authorization and share benefit coverage and co-pay responsibility with patients/families prior to program
enrollment.
• Ensures financial information and insurance has been verified and updates patient insurance information in billing systems as
needed.
• Obtain consent from patients electing to opt-in to the programs.
• Enroll patients in their homes when necessary, ensuring proper setup and use of RPM devices and retrieve kits upon program
completion.
• Guide patients through the enrollment process, ensuring all necessary documentation is completed and accurately submitted.
• Schedule initial setup and training sessions for patients with RPM devices.
• Provide comprehensive training to patients and caregivers on how to use remote monitoring devices and troubleshoot common
issues.
• Coordinate the logistics of RPM device delivery and retrieval, manage inventory, and ensure timely shipment and receipt.
• Oversee device inventory, device maintenance, and device reprocessing processes.
• Conduct follow-up calls to ensure patients are satisfied with the enrollment process and address any additional questions or
concerns.
• Provide ongoing support to enrolled patients, helping them troubleshoot any issues with RPM devices or the monitoring
process.
• Monitor and manage the census of enrolled patients and provide regular reports on census data and enrollment status.
• Assist the RPM Supervisor with proactively identifying and procuring referrals for patients who may be eligible for the program.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet
• departmental needs.
• Creates a climate of empowerment and trust with all working relationships.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and
local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Conduct in-home visits to patients within the local area.
• Attends and participates in department staff meetings and other meetings as assigned.
• Perform miscellaneous administrative duties as assigned.

Education/Training 

• High school diploma or equivalent required; Associate's degree in a healthcare-related field preferred. 

• Successful completion of Medical Assistant training from an approved technical school (or verifiable applicable work experience in patient care setting) required. 

• Knowledge of Medical Terminology. 

• Keyboarding skills and knowledge of Microsoft Word and Excel.

• Proficient in use of Epic Electronic Health Record preferred.
• Critical thinking ability towards troubleshooting and issue resolution.

Licensure/Certification
Valid Driver’s license
Maintains current American Heart Association BLS Healthcare Provider Certification – and
Maintains current certification by one of the following agencies:
• Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) (www.nhanow.com)
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant
(NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com)
• Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA) (www.arma-cert.org)

Experience
• Experience in processing physician office and/or hospital referrals.
• Minimum two (2) years as Certified Medical Assistant.