Hybrid Driver Trainer and Vehicle Handover Specialist bei Daimler Truck North America

Inside the Role

As the DCNA Driver Trainer and Vehicle Handover Specialist, you will be responsible for developing a deep understanding of the utilization of the Tourrider platforms and vehicle functions as well as effective and efficient use of the vehicle, and its safety systems. You will need the skill to be able to convey this knowledge to other qualified drivers. You would also have the task of the physical delivery of the vehicle to our customers ensuring that familiarization of the vehicle takes place as well as preparation and completion of all required delivery documentation in collaboration with the sales operations team. You can be expected to assist in vehicle movement and other various events where your expertise will be invaluable. Check in and check out of all DCNA demo vehicles to ensure accurate records of damages and required repairs, and communicate these to sales operations in order to remediate.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Prepare regular reporting of Demo status of vehicles in Jacksonville
• Document photographically units arrived in FL for use in marketing activities.
• Conduct driver training with the aim of transferring knowledge pertaining to maximizing vehicle efficiency as well as improved safety
• Conduct vehicle handovers/check ins (Demos, New sales, Used Sales) professionally ensuring all required documentation is completed accurately.
• Maintain updated knowledge base of latest vehicle updates, upgrades and industry knowledge
• Formulate driver training material, dashboard layouts and handouts for use by customers and the Sales and CSP team.

Knowledge You Should Bring  

• A Bachelors degree and 2-4 years of experience, or a high school diploma/ GED and 6-8 years of experience, is required
• Fine attention to detail & accountability is necessary as well as being a people person with excellent customer service knowledge.
• Computer literacy Across multiple platforms including CRM software (MSOffice/SAP/Novis etc)
• Independent self-starter, able to master various software platforms with minimal direction.
• Communication: Must have excellent verbal and written communication skills with strong professional conversation etiquette.
• Time management and organization: master a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
• High level of personal and professional integrity, honesty and accountability.
• Understanding and ability to explain complex product details and processes, act as a consultant to customers and drivers pertaining to the use of our vehicle offerings
• An attached resume is required

Exceptional Candidates Might Have  

• Bachelor degree in related field
• 5 years of relevant experience in automotive / commercial vehicle industry driver and customer engagement role
• Problem-solving: able to use critical and creative thinking to identify and resolve issues with products, programs and orders.

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

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