Hybrid Senior Office Assistant bei The New School

The Senior Office Assistant in Admission Operations works closely with their supervisor and teammates to help coordinate central processing activities, including applications, inquiries, electronic data delivery, phone, and email, for The New School.

Reporting to the Associate Director, the Senior Office Assistant will be responsible for responding to inquiries from potential applicants, processing admissions applications, and all related work. The Senior Office Assistant may also take on limited supervisory and data reporting or processing activities such as letter runs and web application testing. We are looking for a responsible, team-oriented individual who is a quick learner and produces accurate work. This person should be comfortable performing multiple tasks in a busy environment that is constantly evolving and includes heavy computer use. 

The New School is an equal opportunity employer. We strongly encourage applications from individuals who are committed to our mission and who seek to work collaboratively with all members of our community.

RESPONSIBILITIES

• Provide a high level of customer service to internal division admissions offices and prospective and current students.

• Respond to inquiries about various aspects of the university from prospective and current students via phone and email.

• Enter, maintain, and update a high volume of inquiry requests and admissions applications accurately and in a timely manner.

• Maintain current knowledge of the university’s tools and systems, including Banner, Slate, Axiom, Hyperion, Common Application, and Perceptive Content.

• Generate Hyperion reports and process as assigned.

• Assist with testing new systems or processes and create job aids and training tools as needed.

• Maintain current and comprehensive information on degree, program, and course offerings at all the divisions and programs of The New School. Maintain current knowledge on student services areas, and direct students to the appropriate department for further assistance.

• Supervise student workers and manage their schedules, workload, and training.

• Create digital scans of all admissions-related documents.

• Perform GPA calculations.

• Assist with training Office Assistant III on current procedures.

• Lead on E-transcripts and transcript evaluation processing.

• Liaise with fellow team members and admissions offices regarding any enrollment issues.

• Participate in special projects.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Computer skills, including but not limited to Word, Excel, Google Suite, and the ability and willingness to learn new computer systems and operational procedures as needed.

• Excellent organizational and time management skills.

• Data entry using SIS/CRM experience.

• At least 2 years of related experience in admission.

• Prior experience using Technolution Slate and Ellucian Banner.

• Strong oral and written communication skills.

• Able and willing to pick up admission-related mail, generally less than 10 lbs.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree.

• Experience using Axiom Elite and Hyperion.

WORK MODALITY

Hybrid/Split—Employees hired for this position work a regularly scheduled, consistent percentage of time on campus (e.g., 1- 4x/week) and also work some of the time remotely. #LI-HYBRID

HOURLY RATE
$30.51 per hour