Homeoffice Community Manager bei Luxury presence
Luxury presence · Remote, Vereinigte Staaten Von Amerika · Remote
Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
Here’s why we are excited about this opportunity:
As we expand our product ecosystem and user base, we’re hiring a Community Manager to build and scale our agent entrepreneurial community, fostering connections, sharing insights, and amplifying the success of our users.
This role sits at the intersection of community engagement, customer advocacy, and brand strategy. You’ll manage and evolve the community experience for our customers, creating spaces for sharing deals and wins while fostering collaboration and feedback. You’ll create digital and in-person experiences for our general customer base and VIP customers to drive engagement, loyalty, and retention. If you’re a relationship-builder with a passion for driving engagement and amplifying customer voices, this is your opportunity to shine.
Here’s what we’re looking for:
Your Skillset:
• Exceptional communication skills with a clear, confident, and warm tone
• Strong community-building instincts; able to foster connection and shared purpose among diverse user groups
• Strong attention to detail and passion for hospitality
• Experience with community management platforms such as Circle, Slack, or Discourse
• Operational mindset with strong project management and prioritization abilities
• Analytical thinking: able to track engagement trends and translate feedback into insights
• Familiarity with marketing, social, and CRM tools such as HubSpot
Your Experience:
• 3–5 years in a community building role, ideally within real estate or working with entrepreneurs (e.g. creators, freelancers, founders, etc.)
• Demonstrated success in launching, growing, and managing online communities
• Experience with community engagement reporting and a perspective on what “good” looks like
• Experience building communities of real estate professionals or entrepreneurs strongly preferred (e.g. creators, entrepreneurs, founders, freelancers, etc.)
• Preferred experience bridging digital and in-person community building
• Proven ability to lead programs and initiatives with minimal oversight
• Cross-functional collaboration experience across marketing, product, and support
Here are your responsibilities and expected outcomes:
Community Engagement & Programming:
Design and lead a vibrant, multi-channel community experience that blends digital and in-person touchpoints. Develop and manage ongoing content, events, and facilitated discussions that foster meaningful connections and peer-to-peer learning. Launch new programs, including content series, office hours, referral forums, networking opportunities, city meetups, and more, while continuously iterating based on member feedback. The community will directly support Net Revenue Retention (NRR) by driving customer engagement, reducing churn, and enabling community-led expansion opportunities.
Ambassador Program:
Design, launch, and manage a customer Ambassador Program that transforms top-performing agents into brand advocates and peer leaders. This program will create pathways for Ambassadors to showcase their expertise, contribute content, host community events, and generate customer referrals. You will develop a strategy to recruit, onboard, and activate Ambassadors, setting measurable goals for participation, engagement, and lead generation, while ensuring that their contributions are celebrated and aligned with the Luxury Presence brand.
Advocacy & Feedback Loop:
Act as the voice of the community within the organization by consistently surfacing actionable insights, trends, and product feedback to cross-functional partners in product, marketing, customer success, and support. Establish regular feedback channels and reporting cadences to ensure community perspectives directly shape product roadmaps, feature prioritization, and customer experience initiatives. Collaborate closely with internal teams to close the loop, demonstrating to community members how their input drives product priorities.
Operational Excellence:
Build the systems, processes, and playbooks that will scale a high-impact community. You’ll define what great looks like by setting clear success metrics, creating sustainable workflows, and developing documentation that empowers future growth. Track and analyze key performance indicators, including engagement rates, content effectiveness, and member satisfaction.
