Hybrid Client Engagement Specialist Client Engagement Specialist

Job DetailsRemote TypeFully RemoteDescriptionJob Title: Client Engagement SpecialistLocation: Fully-RemoteWork Schedule: This is a full-time position, requiring 40 hours per week, Monday through Friday.Pay Rate: $ 17-19 (dependent on experience)About ACESACES is a rapidly growing autism services company dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At 50+ locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States. We are committed to attracting and cultivating the very best team members who embody ACES’ values and culture and are passionate about our work. For more information, visitJob SummaryThe Client Engagement Specialist is the first point of contact for families interested in ABA services, playing a critical role in guiding them through the initial steps of the intake process. This position is responsible for engaging with prospective clients, answering their initial questions, and assisting them in completing the required form to begin their journey toward receiving ABA services. The Client Engagement Specialist ensures that families feel welcomed, informed, and supported from their very first interaction with the company.Essential Job Responsibilities

• Initial Client Contact: Serve as the primary point of contact for families inquiring about ABA services, providing a warm and professional introduction to the company.
• Engagement and Outreach: Respond promptly to inquiries via phone, email, or other communication channels, ensuring that families receive the information they need in a timely manner.
• Information Provision: Answer initial questions from prospective clients, providing clear and accurate information about ABA services, the intake process, and what they can expect moving forward.
• Form Assistance: Guide families through the completion of the application form, offering assistance as needed to ensure all necessary information is collected for the intake process.
• Follow-Up Communication: Maintain ongoing communication with families who have not yet completed the application form, offering support and encouragement to move forward in the process.
• Data Entry and Management: Accurately enter and update client information in the company’s CRM or client management system, ensuring all records are current and complete.
• Collaboration with Internal Teams: Work closely with the Client Care Manager and other team members to ensure a smooth transition from initial contact to the next steps in the intake process.
• Client Experience Enhancement: Provide feedback and suggestions for improving the initial client engagement process to ensure families have a positive and supportive experience from the start.
• Resource Provision: Supply families with relevant resources or materials that can help them better understand ABA services and the benefits they offer.

Note: The responsibilities outlined above are illustrative and may be subject to change based on organizational needs.QualificationsRequired Qualifications:

• Customer Service Experience: Previous experience in a customer service or client-facing role, preferably in a healthcare or service-oriented environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Organizational Skills: Highly organized, with the ability to manage multiple client interactions simultaneously and keep detailed records.
• Technical Proficiency: Proficient in using CRM systems, client management software, and MS Office Suite, including email and spreadsheets.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport quickly and effectively with families.
• Problem-Solving Abilities: Ability to address client concerns or questions with professionalism and tact, ensuring families feel supported and informed.
• Professionalism: Maintains a professional demeanor, with a focus on providing excellent service and fostering positive client relationships.
• Experience: Previous experience in an ABA or behavioral health setting is advantageous but not required.
• Bilingual (Preferred): Proficiency in Spanish or another language is a plus.

Benefits & PerksACES knows what it takes to deliver the highest level of care for our clients, and we believe our team deserves to experience that care as well. We offer a robust benefit package, including health, vision and dental benefits, paid vacation/sick time, retirement options, pet insurance, and more, including:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.

Additional InformationACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. We embrace diversity and encourage you to apply!To find out more about how ACES uses employee data for business purposes, see ourIf you are having any issues with submitting your application, please reach out to us directly at