Hybrid Customer Success Customer Success

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.The RoleRole ObjectiveGO HIGH LEVEL EXPERIENCE IS REQUIRED.As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.Key Responsibilities

• Account setup
• Onboarding and training new clients to ensure they are up and running with our CRM software.
• Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
• Providing support and innovative solutions to customer queries and issues.
• Advocating for customer needs and feedback within the company.
• Developing and executing effective customer retention strategies.
• Building and nurturing strong, long-lasting client relationships.