Hybrid Customer Service Associate Customer Service Associate

Skills:
Customer Support Specialist, Customer Service, chat, voice, non voice, CRM,

Job Description

Job Description: Chat Support (Remote)

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
  
  

Desired Skills and Experience

Customer Support Specialist, Customer Service, chat, voice, non voice, CRM