Hybrid Client Success Specialist Client Success Specialist

Why Join Them

Discover the essence of your next career move by becoming a crucial team member. This opportunity is dedicated to connecting talented professionals with rewarding roles across various industries. By joining a forward-thinking team, you will gain access to a diverse range of positions, from administrative roles to executive support, all tailored to match unique skills and aspirations. Become a unicorn and unlock the potential for career advancement and personal development.

Be part of a dynamic 🦄 community and make a real impact on the success of clients. The company offers some of the best benefits and perks in the industry.

About The Role

Are you client-obsessed with a passion for building and maintaining strong relationships? In the role of Client Success Specialist, you will play a pivotal part in onboarding clients, ensuring their success, and maintaining long-term satisfaction. You’ll bring a personal approach, be highly responsive, and enjoy engaging with people.

Your responsibilities will include turning client challenges into wins and upselling/cross-selling additional services. Consistent check-ins and maintaining high client retention will also be key aspects of this role. This is an exciting opportunity to work with a global team, supporting high-level executives in the outsourcing/offshore staffing space.

What you’ll do

- Onboard clients and ensure they are set up for success from day one.

- Regularly check in with clients via Zoom, phone calls, emails, and texts to maintain satisfaction and address any issues.

- Help resolve client challenges by offering effective solutions and turning potential issues into positive outcomes.

- Assist with client retention strategies, including upselling and cross-selling opportunities.

- Build strong, personal relationships with clients by providing a tailored approach to their needs.

- Collaborate with a global team, including talent from the Philippines and LATAM, to deliver the best service.

- Proactively identify areas for improvement and take initiative to support clients' success.

- Ensure clients feel valued, supported, and excited to continue their partnership.

What you’ll bring

- Previous experience in the client success space, especially working with high-level executives.

- Strong communication skills, both written and verbal, with the ability to be responsive and engaging.

- Fun, bubbly personality with a passion for interacting with clients and providing top-tier service.

- Proficiency in Hubspot CRM.

- A problem-solving mindset and the ability to transform client issues into positive experiences.

- Experience working with a global team and an interest in the outsourcing/offshore staffing sector.

- Proactive and initiative-driven approach with a go-getter attitude.

- Ability to embrace uniqueness and play a key role in a fast-growing team.

Benefits

Commitment to professional development and continuous opportunities to expand skills and take on new challenges is a priority. As the business evolves, there will be plenty of room for growth, increased responsibilities, and the potential to transition into more advanced roles. Initiative and hard work are highly valued, and those who contribute to success will be rewarded 🦄