Hybrid Lead Site Reliability Engineer Lead Site Reliability Engineer with verification
OutSystems · Portugal (Remote) · nan, · Hybrid
About the job
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
About This Role
Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems. The main goals of SRE are to create scalable and highly reliable systems. Our SREs ensure our production systems' reliability, performance, and scalability while enabling rapid development and deployment of new features and services.
SREs at OutSystems work closely with development teams, acting as an extension of the team, in adopting the reliability tenets with the shared goal of meeting Service Level Objectives (SLOs) and thus delivering a smooth and frictionless Customer Experience.
Key Responsibilities
As an SRE at OutSystems, here are your key responsibilities and duties:
The main KPIs that aid in understanding the impact and success of the SRE function at OutSystems are:
To illustrate the desired profile for a Site Reliability Engineer. Nevertheless, the selection of candidates will always vary depending on specific knowledge of the field and prior experience.
Experience in any of the following is valued, but not fully required:
One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.
OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.
Working at OutSystems
We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.
We grow, change, and innovate, and give our teams the space to be proactive and creative.
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!
About This Role
Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems. The main goals of SRE are to create scalable and highly reliable systems. Our SREs ensure our production systems' reliability, performance, and scalability while enabling rapid development and deployment of new features and services.
SREs at OutSystems work closely with development teams, acting as an extension of the team, in adopting the reliability tenets with the shared goal of meeting Service Level Objectives (SLOs) and thus delivering a smooth and frictionless Customer Experience.
Key Responsibilities
As an SRE at OutSystems, here are your key responsibilities and duties:
- Lead and onboard services and teams to the reliability tenets;
- Establish and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs);
- Design and implement scalable, reliable, and secure infrastructure, while ensuring cloud-native best practices;
- Collaborate with software development teams to ensure systems are resilient (observable, fault-tolerant, recoverable, scalable) and performant;
- Implement monitoring, alerting, logging, and tracing solutions to detect and respond to incidents;
- Lead incident response efforts, ensuring quick resolution and minimal downtime, and conduct RCA/post-mortems;
- Automate every operational task, with a special focus on fast incident detection & recovery;
- Foster a culture of continuous improvement and knowledge sharing;
- Communicate effectively with stakeholders, providing updates on system reliability and performance;
- Participate in on-call rotation to provide 24/7 support for production systems.
The main KPIs that aid in understanding the impact and success of the SRE function at OutSystems are:
- SLA and Service Level Objectives (SLO) compliance;
- SLO Coverage and Detection Ratio;
- MTTD - Mean time to detect;
- MTTA - Mean time to acknowledge;
- MTTR - Mean time to resolve.
To illustrate the desired profile for a Site Reliability Engineer. Nevertheless, the selection of candidates will always vary depending on specific knowledge of the field and prior experience.
- STEM degree (BSc, MSc, in Software Engineering/Computer Science or related fields);
- 5+ years of experience in software development and/or operations;
- Proficiency in at least one high-level programming language (C++, Python, Java, C#, etc.).
- Strong troubleshooting and debugging skills.
- Fluency in English and excellent communication skills.
- Communication - able to communicate effectively (in English) both orally and written showing empathy for the other person;
- Humbleness - accepts mistakes and acts accordingly, with a humble attitude, apologizing for them and mitigating them ASAP to avoid higher impact.
- Accountability - takes ownership of problems and makes sure to see them through. Even if he does not have all the necessary knowledge to move on alone, can involve the right people to reach closure.
- Negotiation Skills - has tough and politically complex conversations with colleagues and customers, defusing disagreements and leading towards a mutual agreement and understanding of all parties involved.
- Process Oriented - is organized and able to properly follow defined processes, whilst being able to properly challenge inefficient processes and suggest improvements.
- Problem-solving - Has a top-down approach to problems, breaking them into smaller pieces and solving them by starting with a wider scope and narrowing it down as the analysis progresses. Has critical thinking, so can analyze information objectively and make a reasoned judgment.
Experience in any of the following is valued, but not fully required:
- Containerization technologies and orchestration platforms, mainly Kubernetes (CKA, CKAD, CKS certifications are valued);
- Experience with automation and Infrastructure as Code (IaC) tools, such as AWS CloudFormation, Terraform, Puppet, Chef, Spacelift, etc;
- Experience with Python, Go, Bash/Shell scripting, or other automation tools/languages;
- Familiarity with AWS services like EC2, RDS, ELB, CloudFront, Lambda, etc;
- Proficiency in monitoring and troubleshooting complex distributed systems;
- Experience with Grafana, ELK stack, Prometheus, or others;
- Strong understanding of designing resilient and fault-tolerant systems;
- Expertise in debugging complex distributed systems.
One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.
OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.
Working at OutSystems
We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.
We grow, change, and innovate, and give our teams the space to be proactive and creative.
- We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
- Global colleagues who are as smart, hardworking, and driven as you.
- Our DNA is disrupting the status quo. It is why our company exists.
- We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.
- A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
- Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
- Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
- A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day.)
- Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
- We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!
