Homeoffice Senior Implementation Analyst
Cotiviti · United States Of America, Vereinigten Staaten Von Amerika · Remote
About the job
Overview
Accountable to both internal and external customers in the pursuit of implementing new and recurring projects. Manages milestone and task execution predominantly with client-facing projects as well as some internal process improvement efforts. Works directly with clients, implementation managers, and cross-functional counterparts to ensure timely and quality output of project deliverables, and acts as a mentor to junior analysts to elevate their productivity. Project management rigor and best practices application of process excellence, as well as questioning previously established processes and providing creative solutions to achieve time/cost savings, will be of paramount importance in succeeding in this role.
Responsibilities
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 4/11/2024
Applications are assessed on a rolling basis. We anticipate that the application window will close on 7/11/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
# Senior
Accountable to both internal and external customers in the pursuit of implementing new and recurring projects. Manages milestone and task execution predominantly with client-facing projects as well as some internal process improvement efforts. Works directly with clients, implementation managers, and cross-functional counterparts to ensure timely and quality output of project deliverables, and acts as a mentor to junior analysts to elevate their productivity. Project management rigor and best practices application of process excellence, as well as questioning previously established processes and providing creative solutions to achieve time/cost savings, will be of paramount importance in succeeding in this role.
Responsibilities
- Assist with or owns client-facing or internal implementation projects and manages processes and systems related to client projects, product configuration, completion of data loads, ticket creation, special initiatives, and follow-up.
- Interacts directly with clients and internal stakeholders via calls and meetings to drive client satisfaction and meet project goals.
- Works collaboratively with Data Operations, Client Services, and other ancillary departments to deliver all contractually required services.
- Generates, interprets, and presents reports.
- Monitors quality of product usage post-implementation and pro-actively partners with Implementation Managers and Client Services on observations relating to stickiness of implementation.
- Identifies unmet business needs and/or requirements and works collaboratively with Implementation Manager to investigate process improvement opportunities.
- B.S., B.A., or advanced degree in business or healthcare related field, or equivalent experience.
- Minimum of 3+ years working in customer relations, technical support, project management, or client services required.
- Project Management skill set required. PMP certification is a plus.
- Process improvement skill set required.
- Excellent oral, written, and technical skills are required.
- SQL experience is preferred.
- Healthcare industry experience is preferred.
- Excellent organization skills,with the ability to track multiple projects simultaneously.
- Strong interpersonal and cross-functional skills required.
- Proactive, self-motivated individual with demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision.
- Strong technical skills, with proven track-record of working with robust software platforms.
- Proficiency in Microsoft Office Suite. Project management software experience, LMS experience, TFS and other ticketing systems experience preferred.
- Ability to properly and professionally handle confidential and sensitive information.
- Willingness to travel up to 10%.
- Communicating with others to exchange information.
- Assessing the accuracy, neatness, and thoroughness of the work assigned.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Must be able to provide a dedicated, secure work area.
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
- No adverse environmental conditions expected.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of posting: 4/11/2024
Applications are assessed on a rolling basis. We anticipate that the application window will close on 7/11/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
# Senior
