Homeoffice Remote Online chat specialist

Employer Industry: Customer Service Solutions

Why Consider This Job Opportunity

• This position is remote, allowing for the flexibility to work from home.
• Opportunity to build relationships with clients and enhance customer satisfaction.
• Supportive and collaborative team environment.
• Engage with a variety of customer inquiries, promoting client products and services.
• Chance to develop strong communication skills and customer service expertise.
  
  

What To Expect (Job Responsibilities)

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
• Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate.
• Create relationships with new customers to better understand and achieve their needs.
• Respond to customer questions, inquiries, requests, and problems accurately and concisely.
• Provide administrative support to the customer service team and assist with overflow work as needed.
  
  

What Is Required (Qualifications)

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
  
  

How To Stand Out (Preferred Qualifications)

• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.
  
  

#CustomerService #RemoteWork #CareerOpportunity #CommunicationSkills #ClientRelations

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