Remote Remote Parts & Inventory Customer Support Agent

Employer Industry: Automotive Customer Support

Why Consider This Job Opportunity

• Competitive pay and comprehensive benefits package
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Health and wellness benefits, including medical, dental, and vision coverage
• Paid time off and programs to support your well-being
• A supportive and inclusive work environment that values diversity
  
  

What To Expect (Job Responsibilities)

• Interact with customers via phone, email, and chat to assist with orders and inquiries
• Log calls and maintain accurate customer account records
• Serve as the primary contact for dealership service departments
• Manage cases and track interactions for specific repairs to enhance customer satisfaction
• Escalate inquiries to relevant departments as needed
  
  

What Is Required (Qualifications)

• Bachelor’s degree and two or more years of customer service experience or technical product knowledge
• Alternatively, a master’s degree in lieu of experience
• Or, four or more years of customer service experience and/or technical product knowledge with a high school diploma or equivalent
• Ability to work shifts within operational hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time
• Must be a Michigan resident with high-speed internet access and a distraction-free work environment
  
  

How To Stand Out (Preferred Qualifications)

• Experience in the automotive industry or technical support roles
• Familiarity with customer relationship management (CRM) software
• Strong problem-solving skills and the ability to work independently
• Excellent verbal and written communication skills
  
  

#AutomotiveSupport #RemoteWork #CareerGrowth #CustomerService #DiversityInclusion

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