Hybrid Customer Service Representative (Part Time) Customer Service Representative (Part Time)
SupportNinja · NAMER (Remote) · nan, · Hybrid
About the job
- Respond promptly to customer inquiries via phone, chat and/or email
- Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
- Maintain customer accounts by recording account information and documenting interactions
- Exhibit a positive, empathetic and professional attitude towards customer at all times
- Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
- Provide feedback on the efficiency of processes
- Performs other duties as assigned
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Minimum of 1 year of experience in customer service
- Good communication skills, verbally and written
- Customer orientation and ability to adapt/respond to different types of customers
- Ability to multitask, prioritize and manage time effectively
- Proficient in PC operation and navigation
- Call center or BPO experience
- Experience supporting customers on all channels - voice calls, chat and email
- Familiar with CRM systems and practices
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law