Hybrid Help Desk Support Help Desk Support with verification
TEKsystems · nan, Vereinigten Staaten Von Amerika · Hybrid
About the job
*Must sit within 30 minutes of Des Moines, IA - no exceptions*
Description
We are seeking a group of Help Desk Support Agents to provide exceptional support to our internal employees via inbound phone calls. Agents will be trained on our internal tools, systems, and processes, and will be responsible for managing a ticketing queue and troubleshooting various issues that employees may encounter. Types of calls could include password resets, server issues, VPN/connection issues, Outlook, specific application issues, and more.
Required Qualifications & Technical Knowledge
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
We are seeking a group of Help Desk Support Agents to provide exceptional support to our internal employees via inbound phone calls. Agents will be trained on our internal tools, systems, and processes, and will be responsible for managing a ticketing queue and troubleshooting various issues that employees may encounter. Types of calls could include password resets, server issues, VPN/connection issues, Outlook, specific application issues, and more.
Required Qualifications & Technical Knowledge
- 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience.
- Troubleshooting general Microsoft software products such as Windows 10, Windows security updates/patching, O365, Outlook email, Teams.
- Knowledge of Virtual Desktop Infrastructures.
- Support for mobile devices such as iPhones and/or Androids.
- Handling inbound phone calls and chats to provide basic to complex credential administration/password, computer setup, and configuration.
- Utilizing existing knowledge base content to search for known solutions and implement workarounds.
- Following directions and processing large amounts of information in a customer-focused, friendly manner in a fast-paced, high-volume environment.
- Demonstrating proficiency in efficient triage of problems, effective use of solutioning tools, and escalation processes to quickly resolve or escalate incidents requiring further subject matter expertise.
- Assisting with encryption password and Active Directory passwords.
- Addressing remote access questions from a predominantly work-from-home customer base.
- Software installations, printer setup, and other peripherals.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
