Remote Customer Success Outreach Specialist with verification
Procore Technologies · Canada, · Remote
About the job
Job Description
We’re looking for a Customer Success Outreach Manager to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.
This position reports to our Manager of Customer Success and can be based remotely in Canada. We’re looking for someone to join us immediately.
What you’ll do:
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our .
We’re looking for a Customer Success Outreach Manager to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.
This position reports to our Manager of Customer Success and can be based remotely in Canada. We’re looking for someone to join us immediately.
What you’ll do:
- Conduct proactive outreach to Procore’s Emerging book of business (8000+ clients)
- Schedule implementation consultation calls as well as business reviews for the Emerging Customer Success team members
- Increase the number of business reviews and implementation calls scheduled each month
- Continuously refine our strategy to drive show rates
- Drive engagement with Procore’s most at-risk emerging accounts
- Run reports and analyze customer data to better understand and manage Emerging accounts
- Improve automation and streamline operating procedures to help scale the Emerging Customer Success team
- Capture client stories and update records
- Maintain a high daily call volume of 20+ calls and 30-50 emails
- Bachelor’s degree or equivalent experience
- 2+ years working in a technology or startup environment (including internships)
- Confidence in working with clients and/or prospects with responsibilities focused on customer experience and relationship building
- Background in managing customer data within Salesforce, or a similar CRM platform
- Experience in managing high call volume
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary customer experiences
- Team player who also works well independently and is detail-oriented and open-minded
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our .
