Homeoffice Full-Time Remote Customer Service Representative (Nova Scotia)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity

• Opportunity for career advancement into roles such as Supervisor, Trainer, or Operations Management
• Competitive compensation with regular reviews and raises based on performance
• Paid time off, holidays, and paid training opportunities
• Incentives including monetary rewards and prizes such as electronics and vacations
• Medical, Dental, and Vision coverage options available after 90 days of employment
• Engaging work environment with a casual dress code
  
  

What To Expect (Job Responsibilities)

• Handle inbound customer service and technical support calls to resolve customer issues
• Utilize systems and technology for account management and troubleshooting
• Identify sales opportunities and promote products and services to customers
• Ensure first call resolution through effective problem-solving and call handling
• Escalate customer dissatisfaction appropriately to management when necessary
  
  

What Is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and understanding of Windows operating system
  
  

How To Stand Out (Preferred Qualifications)

• Experience in customer service or sales roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced and dynamic work environment
• Exceptional interpersonal skills to build relationships with customers and team members
  
  

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWorkOpportunity

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