Virtasant is a leading cloud consulting services provider. We heavily focus on lift & shift, cloud-native development, cloud cost optimization, and migration services. As a consulting company, we often face the challenge of creating an engineering team in a matter of a week or two. To do that, we have created a secondary support business that runs a talent network and provides staffing services.

At this time, we are looking for SRE Support Engineers to join our team and provide support to one of our clients. The successful candidates will be providing support in the United Kingdom's office hours, from 8 AM to 5 PM local time.

This role is about successfully supporting customers’ internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, these SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robust level of spoken and written English.
• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
• Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark and Kafka (at least basic knowledge of these two).
• Robust experience with at least one of these languages: Bash, Powershell, Python, Java, or Golang.
• Comfortable working with a very technical customer base.
• Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
• Strong familiarity with modern server technologies and architectures.
• Strong attention to detail.
• Excellent analytical capabilities.
• Passionate about Technical Support.
• Strong Communication skills.
• Strong troubleshooting experience.

Nice to have

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience with Relational Database Management Systems.

Responsibilities

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
• Troubleshoot, isolate, and resolve complex application deployment issues.
• Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
• Build knowledge base articles.
• Participate in post-mortem reviews, and drive ongoing improvement.
• Obsess over minute details to drive operational excellence in every aspect of your work.
• Make meaningful and significant contributions to our client’s development of objectives and goals.
• Work on complex issues, analyzing situations or data that require in-depth evaluation.
• Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.
• Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate for that)

Recruitment process

• Recruiter screen (30 mins)
• Tech Interview #1 (60 mins)
• Tech and HM Interview (60 mins)
• Final interview with the client (60 mins)

We strive to move efficiently from step to step so the recruitment process can be as fast as possible.

What we offer

• Fully remote, 40 hours/week.
• Long term contract
• Payment in USD
• Training and certification opportunities on AWS, GCP, and/or Azure.