Europe, Middle East and AfricaDescriptionEurope, Middle East and Africa

Europe, Middle East and AfricaExternal job descriptionEurope, Middle East and Africa

Europe, Middle East and AfricaLooking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Europe, Middle East and Africa

Europe, Middle East and AfricaAmazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent French & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.Europe, Middle East and Africa

Europe, Middle East and AfricaKey job responsibilitiesEurope, Middle East and Africa

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.Europe, Middle East and Africa
• Communicate via email and telephone with buyers, merchants, and other external and internal customers.Europe, Middle East and Africa
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.Europe, Middle East and Africa
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.Europe, Middle East and Africa
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.Europe, Middle East and Africa
• Achieve weekly productivity and quality standards for investigations.Europe, Middle East and Africa
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.Europe, Middle East and Africa
• Be prepared to be flexible with working hours and work Saturdays and/or Sundays.Europe, Middle East and Africa
  
  

Europe, Middle East and AfricaWe are open to hiring candidates to work out of one of the following locations:Europe, Middle East and Africa

Europe, Middle East and AfricaVirtual Location - IRLEurope, Middle East and Africa

Europe, Middle East and AfricaBasic QualificationsEurope, Middle East and Africa

• Excellent written and spoken French & English skills and an ability to compose grammatically correct, concise and accurate written responsesEurope, Middle East and Africa
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customersEurope, Middle East and Africa
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidanceEurope, Middle East and Africa
• Excellent problem solving skillsEurope, Middle East and Africa
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.Europe, Middle East and Africa
• Demonstrated ability to analyze problems logicallyEurope, Middle East and Africa
• Self-disciplined, diligent, proactive and detail orientedEurope, Middle East and Africa
• Strong organizational skillsEurope, Middle East and Africa
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgencyEurope, Middle East and Africa
• Demonstrated ability to exceed expectations with regard to performance and individual contributionEurope, Middle East and Africa
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patternsEurope, Middle East and Africa
• Ability to maintain high levels of confidentiality and data security standardsEurope, Middle East and Africa
• Experience with Microsoft Office, including Outlook, Word, and ExcelEurope, Middle East and Africa
• Passionate commitment to Amazon's emergence as the world's most customer-centric companyEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaPreferred QualificationsEurope, Middle East and Africa

Europe, Middle East and AfricaFluency in other European languages an advantage.Europe, Middle East and Africa

Europe, Middle East and AfricaAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Europe, Middle East and Africa

Europe, Middle East and AfricaOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Europe, Middle East and Africa


Europe, Middle East and AfricaCompanyEurope, Middle East and Africa - Amazon Ireland Support Services Limited - A94Europe, Middle East and Africa

Europe, Middle East and AfricaJob ID: A2661221Europe, Middle East and AfricaEurope, Middle East and Africa