Europe, Middle East and AfricaOur mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on.Europe, Middle East and Africa

Europe, Middle East and AfricaWorking with Consensys puts you at the Europe, Middle East and Africaforefront of an evolving paradigmEurope, Middle East and AfricaEurope, Middle East and Africa, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.Europe, Middle East and Africa

Europe, Middle East and AfricaBlockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.Europe, Middle East and Africa

Europe, Middle East and AfricaYou’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the Europe, Middle East and Africatop of your gameEurope, Middle East and AfricaEurope, Middle East and Africa. You’ll join a network of entrepreneurs and technologists that reaches the Europe, Middle East and Africaedge of our ecosystemEurope, Middle East and AfricaEurope, Middle East and Africa. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.Europe, Middle East and Africa

Europe, Middle East and AfricaAbout The Customer Success TeamEurope, Middle East and Africa

Europe, Middle East and AfricaThe Customer Success team at Consensys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of Blockchain production operations, we’d love to hear from you.Europe, Middle East and Africa

Europe, Middle East and AfricaWhat You’ll DoEurope, Middle East and Africa

Europe, Middle East and AfricaAs a Product Alignment Manager in the Customer Success team you will be responsible for shaping the Customer Success offering for Consensys’ core products and partnerships. You’ll be focused at the highest level on the total customer experience for users and clients who need to engage with us, whether during their implementation, adoption or their ongoing utilization of Consensys’ products. This is an internal role and you’ll work closely with the product teams to feed back into the development cycle and to improve the overall service experience and offering.Europe, Middle East and Africa

Europe, Middle East and AfricaYou will be responsible for:Europe, Middle East and Africa

• Europe, Middle East and AfricaDesigning the overall scope and structure of your program, driving success by engaging relevant stakeholders from different teams within ConsensysEurope, Middle East and Africa
• Europe, Middle East and AfricaOwning the overall relationship, acting as a virtual ‘ambassador’ between the groups to ensure alignment at both the tactical and strategic levelsEurope, Middle East and Africa
• Europe, Middle East and AfricaAlign and harmonize OKRs and KPIs between the product teams and the customer success organization to drive successful collaborationEurope, Middle East and Africa
• Europe, Middle East and AfricaManage any risks, resolve conflicts and ensure that gaps are identified and handled efficientlyEurope, Middle East and Africa
• Europe, Middle East and AfricaEnsure program documents are complete, current, and availableEurope, Middle East and Africa
• Europe, Middle East and AfricaBe proactive to ensure communication, awareness and visibility to all relevant stakeholdersEurope, Middle East and Africa
• Europe, Middle East and AfricaIdentify people and resources needed and work closely with team leads in order to maintain visibility of multiple projectsEurope, Middle East and Africa
• Europe, Middle East and AfricaReflect relevant status to CS and product leadership as well as all relevant stakeholdersEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaWould be great if you brought this to the role:Europe, Middle East and Africa

• Europe, Middle East and AfricaYour amazing people skills, so you can collaborate and engage with relevant stakeholders and drive progressEurope, Middle East and Africa
• Europe, Middle East and AfricaYour communication skills, so you can communicate, listen and reflect information and through that, create strong working relationshipsEurope, Middle East and Africa
• Europe, Middle East and AfricaYour polished organizational skills, to manage multiple work streams in parallel and keep track of overall statusEurope, Middle East and Africa
• Europe, Middle East and AfricaYour experience leading programs or projects within software companies: this will be crucial to allow you to work independently and make a differenceEurope, Middle East and Africa
• Europe, Middle East and AfricaYour strong analytical skills, to plan and measure the success of your projectsEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaBonus if you have:Europe, Middle East and Africa

• Europe, Middle East and AfricaBackground in software-related customer-front professions such as CSM, customer support etc.Europe, Middle East and Africa
  
  

Europe, Middle East and AfricaDon't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.Europe, Middle East and Africa

Europe, Middle East and AfricaConsensys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.io/careers/best-practices-to-avoid-recruitment-fraud/).Europe, Middle East and Africa

Europe, Middle East and AfricaOther - NOT USAEurope, Middle East and Africa

Europe, Middle East and Africa$92,000—$164,000 USDEurope, Middle East and Africa

Europe, Middle East and Africa