Summary

The Technical Content Developer Intern is primarily responsible for supporting other Technical Content Developers on the team in producing end-user and system documentation. This documentation ranges from help content for multiple products, as well as producing release notes that document notable user experience changes, new products or features, and issues resolved in each release of the software.

This role works closely with other Technical Content Developers, Software Developers, QA Analysts, and Product Managers throughout the development process to ensure documentation is accurate and complete. We are looking for someone that is inquisitive, takes the time to understand the stakeholders and can produce engaging, effective product documentation for a variety of internal and external stakeholders.

You will be joining an incredible team of collaborative, engaging, and inclusive technical content writers!

Primary Responsibilities

• With minimal supervision, research and write customer-facing descriptions of new features and resolved issues for the release notes by reading available design documentation, communicating with development teams, and verifying new functionality in the application
• Create new and update existing customer facing end-user and system documentation for specific functional areas in the product to support product releases.
• Participate in internal peer reviews by providing meaningful and constructive feedback about existing content as well as receiving similar feedback on their own content.
• Test, conduct, and participate in usability reviews of the product UI.
• Participate in team initiatives to improve documentation quality and processes.
• Advocate for the end-user’s experience in product and documentation discussions.
  
  

Qualifications

• Preference given to candidates pursuing (or holding) a degree in Technical Writing, Computer Engineering, and Software Engineering
• Excellent oral and written communication skills
• An inquisitive mindset, a drive to learn and adaptability are important characteristics in the role.
• Data-driven mindset to help prioritize tasks and projects from a multitude of tasks
  
  

Nice To Have

• Experience using single-sourcing documentation tools, such as Madcap Flare/Oxygen/XMetal/Arbortext is an asset.
• Experience using image capturing and editing tools, such as SnagIT or MadCap Capture is an asset.
• Ability to read front end code, including JavaScript and JSON, HTML, and CSS is an asset.
• Experience documenting business applications, such as CRM or CPQ is an asset.
• French, Spanish, or German proficiency is an asset.
  
  

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Dayforce.com or follow us on LinkedIn to learn more about how we are impacting the world of work for our customers, employees and you!