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Job Description
Within our Professional Services organization, the Product Consultant is responsible for managing complex enterprise software implementations including: ETL processes; customizing SQL scripts, explaining how our software manages and manipulates data within various systems; explaining our server and cloud architecture and performance requirements; product training and system configurations.
You will be the primary technical contact for the duration of the implementation projects and contribute to the overall project success and customer satisfaction, which requires ongoing law firm line-of-business applications training. Previous experience with legal time and billings systems, document management systems and information barrier software, and SQL scripting is preferred.
The Product Consultant will be highly knowledgeable of our applications’ features, functions, and technical architecture while also understanding how the applications support a law firm’s practice and business processes. This role may also assist in QA testing of new and enhanced features and functionality and provide operational and usability feedback to the development team.
Responsibilities
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Within our Professional Services organization, the Product Consultant is responsible for managing complex enterprise software implementations including: ETL processes; customizing SQL scripts, explaining how our software manages and manipulates data within various systems; explaining our server and cloud architecture and performance requirements; product training and system configurations.
You will be the primary technical contact for the duration of the implementation projects and contribute to the overall project success and customer satisfaction, which requires ongoing law firm line-of-business applications training. Previous experience with legal time and billings systems, document management systems and information barrier software, and SQL scripting is preferred.
The Product Consultant will be highly knowledgeable of our applications’ features, functions, and technical architecture while also understanding how the applications support a law firm’s practice and business processes. This role may also assist in QA testing of new and enhanced features and functionality and provide operational and usability feedback to the development team.
Responsibilities
- Translate business requirements into functional use
- Collaborate and or act as business analysts and project managers to define scope and goals, track milestones, delegate priorities, and report regularly to senior management
- Ensure data integrity and quality in database systems
- Conveys customer feedback to product development staff
- Develops and delivers hands on technical training & documentation for clients
- Develop database functions, scripts, stored procedures and triggers to support application implementation and data analysis
- Provide technical assistance to resolve all database and application issues related to performance, capacity and access
- Promotes and maintains a high quality, professional, service-oriented company image among users
- Remain flexible with duties and shift hours to cover times as may be required by our clients
- 2-4+ yrs experience in a technology-oriented company or functional role
- Proficiency in back-end tools: SQL Server databases, DMS (iManage or NetDocs), Active Directory, Data warehousing and ETL, and Azure & AWS
- Excellent understanding of data security best practices
- Familiarity with information architecture and governance in the legal space
- Results oriented, resourceful, and comfortable working under tight deadlines with internal and external customers
- Excellent PC skills including MS Office – Word, Excel and PowerPoint
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
