Sub-Saharan AfricaElastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Sub-Saharan AfricaElastic is a distributed companySub-Saharan Africa with Elasticians around the globe. Learn more at Sub-Saharan Africaelastic.coSub-Saharan AfricaSub-Saharan Africa.Sub-Saharan Africa

Sub-Saharan AfricaAt Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open-source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real-time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.Sub-Saharan Africa

Sub-Saharan AfricaOur PhilosophySub-Saharan Africa

Sub-Saharan AfricaWe’re always on the search for amazing people. People who have a deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems, and we don’t take our technology lightly. In Elastic, you’ll have the opportunity to work in a vibrant & energetic company next to some of the most inquisitive and highly skilled technologists the industry has to offer. We’re looking for phenomenal teammates, yet we also promote independence and ownership. We’re hackers… but of the good kind. The kind that innovates and builds groundbreaking products that eventually translate to a lot of happy, smiling faces.Sub-Saharan Africa

Sub-Saharan AfricaElastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 25 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, andSub-Saharan Africa human;Sub-Saharan Africa yet ambitious, direct, andSub-Saharan Africa comprehensiveSub-Saharan AfricaSub-Saharan Africa. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honesty, hard work, and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not-so-good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re thrilled to bring on a new team member to join us on our journey.Sub-Saharan Africa

Sub-Saharan AfricaWhat You Will Be DoingSub-Saharan Africa

• Sub-Saharan AfricaLead a team of Support Managers and the entire Support Team in the APJ regionSub-Saharan Africa
• Sub-Saharan AfricaHelp to scope, define, and deliver pivotal initiatives for the businessSub-Saharan Africa
• Sub-Saharan AfricaClarify policy and develop processes, systems, and tools to enable the team to meet and exceed operational obligationsSub-Saharan Africa
• Sub-Saharan AfricaBuild, maintain, and use relationships between the regionally distributed Support team and partnered, cross-functional teams within the CompanySub-Saharan Africa
• Sub-Saharan AfricaAct as an escalation point inside the organization and externally for our customersSub-Saharan Africa
• Sub-Saharan AfricaLead and develop personnel, and build an environment that motivates individuals to look beyond the horizon and continually evolve their individual and team proficienciesSub-Saharan Africa
• Sub-Saharan AfricaEnsuring customer issues are resolved within our committed service level agreementsSub-Saharan Africa
• Sub-Saharan AfricaCreate an exceptional customer experience in the delivery of supportSub-Saharan Africa
• Sub-Saharan AfricaHave a mindset of continuous improvement, in terms of the efficiency of support processes and customer happinessSub-Saharan Africa
• Sub-Saharan AfricaBe part of the cross-functional leadership team in APJ, partnering with our two CSG leaders over Professional Services and Customer Success.Sub-Saharan Africa
  
  

Sub-Saharan AfricaWhat Will You Bring AlongSub-Saharan Africa

• Sub-Saharan Africa10 years of proven experience working in multi-cultural and geographically distributed teams with a minimum of 5 years managing teams of 10 or more engineers and 3 years leading managersSub-Saharan Africa
• Sub-Saharan AfricaExperience successfully leading Senior Managers in the software industrySub-Saharan Africa
• Sub-Saharan AfricaExperience and gratitude playing a Support Engineer or other strongly technical role in the pastSub-Saharan Africa
• Sub-Saharan AfricaDemonstrable experience of leadership and mentorship in a technically demanding environmentSub-Saharan Africa
• Sub-Saharan AfricaYour heart is in the right place, you have a good sense of humor and a genuine interest in the people you work with.Sub-Saharan Africa
• Sub-Saharan AfricaStrong verbal and written communication skillsSub-Saharan Africa
• Sub-Saharan AfricaCustomer-oriented focus, positive demeanor, and calm under pressureSub-Saharan Africa
• Sub-Saharan AfricaAbility to translate direction into actionSub-Saharan Africa
  
  

Sub-Saharan AfricaPlus ideallySub-Saharan Africa

• Sub-Saharan AfricaKnowledge of databases or search technologies is a plusSub-Saharan Africa
  
  

Sub-Saharan AfricaAdditional Information - We Take Care Of Our PeopleSub-Saharan Africa

Sub-Saharan AfricaAs a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.Sub-Saharan Africa

Sub-Saharan AfricaWe strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.Sub-Saharan Africa

• Sub-Saharan AfricaCompetitive pay based on the work you do here and not your previous salarySub-Saharan Africa
• Sub-Saharan AfricaHealth coverage for you and your family in many locationsSub-Saharan Africa
• Sub-Saharan AfricaAbility to craft your calendar with flexible locations and schedules for many rolesSub-Saharan Africa
• Sub-Saharan AfricaGenerous number of vacation days each yearSub-Saharan Africa
• Sub-Saharan AfricaDouble your charitable giving - We match up to $1500 (or local currency equivalent)Sub-Saharan Africa
• Sub-Saharan AfricaUp to 40 hours each year to use toward volunteer projects you loveSub-Saharan Africa
• Sub-Saharan AfricaEmbracing parenthood with minimum of 16 weeks of parental leaveSub-Saharan Africa
  
  

Sub-Saharan AfricaDifferent people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.Sub-Saharan Africa

Sub-Saharan AfricaWe welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.Sub-Saharan Africa

Sub-Saharan AfricaApplicants have rights under Federal Employment Laws, view posters linked below: Sub-Saharan AfricaFamily and Medical Leave Act (FMLA)Sub-Saharan Africa Poster; Sub-Saharan AfricaPay Transparency Nondiscrimination ProvisionSub-Saharan Africa Poster; Sub-Saharan AfricaEmployee Polygraph Protection Act (EPPA)Sub-Saharan Africa Poster and Sub-Saharan AfricaKnow Your RightsSub-Saharan Africa (Poster)Sub-Saharan Africa

Sub-Saharan AfricaPlease see Sub-Saharan AfricahereSub-Saharan Africa for our Privacy Statement.Sub-Saharan AfricaSub-Saharan Africa