Sub-Saharan AfricaHi, I'm Mamun - Site Reliability Engineering Manager. Customer.io is looking for a collaborative Site Reliability Engineer (SRE) who loves solving interesting puzzles and is excited to help us build out a scalable, reliable platform that our customers love. The successful candidate should also be able work independently when needed and be able to lead other SREs.Sub-Saharan Africa

Sub-Saharan AfricaOur small, remote-first team is fun-loving, passionate and highly effective. We offer a lot of opportunity to grow and refine your skills while having a significant impact. The other members of our site reliability team have backgrounds in a wide variety of industries, from Telecom to Gaming, with 10 - 20 years of experience in DevOps. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.Sub-Saharan Africa

Sub-Saharan AfricaWe are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.Sub-Saharan Africa

Sub-Saharan AfricaAs a Site Reliability Engineer you will:Sub-Saharan Africa

• Sub-Saharan AfricaDesign, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messagesSub-Saharan Africa
• Sub-Saharan AfricaPlan the growth of Customer.io ’s infrastructureSub-Saharan Africa
• Sub-Saharan AfricaAutomate the deployment process to make it as boring as possibleSub-Saharan Africa
• Sub-Saharan AfricaBe on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidentsSub-Saharan Africa
• Sub-Saharan AfricaEnsure we have adequate observability of our infrastructure and applications.Sub-Saharan Africa
• Sub-Saharan AfricaDebug production issues across services and levels of the stack.Sub-Saharan Africa
• Sub-Saharan AfricaTake an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teamsSub-Saharan Africa
• Sub-Saharan AfricaLearn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices togetherSub-Saharan Africa
  
  
  

Sub-Saharan AfricaWhat we're looking for:Sub-Saharan Africa

• Sub-Saharan AfricaPreferably 7+ years of experience as a site reliability engineer and/or software engineerSub-Saharan Africa
• Sub-Saharan AfricaExperience in managing and working with RDB systems (MySQL)Sub-Saharan Africa
• Sub-Saharan AfricaA solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructureSub-Saharan Africa
• Sub-Saharan AfricaProven experience building cloud infrastructure via code using Terraform and automating operational toilSub-Saharan Africa
• Sub-Saharan AfricaDeep knowledge of UNIX environments and the ability to apply modern collaborative development practices.Sub-Saharan Africa
• Sub-Saharan AfricaGo experience is a nice to have, but most of our engineers have succeeded while picking it up on the jobSub-Saharan Africa
• Sub-Saharan AfricaExperience working with Google Cloud Platform is nice to haveSub-Saharan Africa
• Sub-Saharan AfricaA collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful waySub-Saharan Africa
• Sub-Saharan AfricaAbility to work independently in your timezone and make progress on tasks and projects without needing frequent guidanceSub-Saharan Africa
• Sub-Saharan AfricaAbility to work with all Engineering teams and lead technical discussions and solve problemsSub-Saharan Africa
• Sub-Saharan AfricaInclination to proactively find problems and solve themSub-Saharan Africa
• Sub-Saharan AfricaAbility to coach junior SREs and elevate them.Sub-Saharan Africa
• Sub-Saharan AfricaAbility to take on long-term projects and see them through completionSub-Saharan Africa
• Sub-Saharan AfricaA security-first mindsetSub-Saharan Africa
• Sub-Saharan AfricaA self-starter who values synchronous and asynchronous workSub-Saharan Africa
• Sub-Saharan AfricaBased in APAC time zonesSub-Saharan Africa
  
  
  

Sub-Saharan AfricaWe understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!Sub-Saharan Africa

Sub-Saharan AfricaAbout Customer.ioSub-Saharan Africa

Sub-Saharan AfricaOur mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.Sub-Saharan Africa

Sub-Saharan AfricaWe are offering a starting salary of $160,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Sub-Saharan Africa

Sub-Saharan AfricaBenefits at Customer.io include:Sub-Saharan Africa

• Sub-Saharan AfricaUnlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and rechargeSub-Saharan Africa
• Sub-Saharan Africa16 weeks paid parental leave (including adoption and foster care)Sub-Saharan Africa
• Sub-Saharan Africa100% paid insurance premiums for you and your dependentsSub-Saharan Africa
• Sub-Saharan Africa401k retirement matching - up to 5% dollar-for-dollar match to retirement contributionsSub-Saharan Africa
• Sub-Saharan Africa$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)Sub-Saharan Africa
• Sub-Saharan Africa$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costsSub-Saharan Africa
• Sub-Saharan Africa$300/month co-working space rental reimbursementSub-Saharan Africa
• Sub-Saharan Africa$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.Sub-Saharan Africa
• Sub-Saharan Africa$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!Sub-Saharan Africa
• Sub-Saharan AfricaOne month sabbatical after five years at Customer.io
• Sub-Saharan AfricaWe also have opportunities to meet in person with your peers throughout the yearSub-Saharan Africa
  
  
  

Sub-Saharan AfricaAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Sub-Saharan Africa

Sub-Saharan AfricaCustomer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Sub-Saharan Africa

Sub-Saharan AfricaJoin us!Sub-Saharan Africa

Sub-Saharan AfricaCheck out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!Sub-Saharan Africa

Sub-Saharan AfricaHow To ApplySub-Saharan Africa

Sub-Saharan AfricaApply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.Sub-Saharan Africa

Sub-Saharan AfricaHere's what you can expect from our hiring process:Sub-Saharan Africa

• Sub-Saharan Africa30-minute video call with a Recruiter
• Sub-Saharan Africa60-minute video call with the Hiring Manager
• Sub-Saharan AfricaTake Home Assignment
• Sub-Saharan Africa90-minute Technical Interview & Assignment Review Call
• Sub-Saharan AfricaFinal Interview with the Head of PlatformSub-Saharan Africa

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